Field Claims Representative

Jobtailor; Asheville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Fully-funded pension plan

Generous paid time off

Job summary

Auto-Owners Insurance, located in Asheville, NC, is seeking a motivated field claims professional to manage the entire life-cycle of insurance claims. The ideal candidate will handle multi-line property and casualty claims while ensuring timely resolutions and payments. A minimum of 3 years of experience in claims handling is required, with strong communication and problem-solving skills.

Auto-Owners offers a competitive salary, matched 401(k), a fully-funded pension plan, and generous paid time off. Join us if you're looking for a rewarding career in a collaborative environment.

Qualifications

• Minimum of 3 years handling multi-line property and casualty claims.
• Effective communication skills for interaction with diverse individuals.
• Ability to resolve complex issues in claims handling.

Responsibilities

• Investigate and evaluate insurance claims under general supervision.
• Resolve claims and ensure timely payments.
• Attend arbitrations and mediations as necessary.

Skills

Field claims handling

Communication skills

Problem resolution

Data organization and interpretation

Mathematical problem solving

Education

Bachelor’s degree in relevant field or equivalent experience

Tools

Xactimate software

Job description

Job Description

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life‑cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job requires mastery of claims-handling skills and requires the person to:

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you’re looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Note: The ability to work in the U.S. without current or future sponsorship is a requirement.