Field Claims Investigator: Investigate, Interview & Report

Command Investigations, LLC; Midland (TX); On-site; USD 32,000 - 41,000; Full time

Job summary

Command Investigations, LLC is seeking an Insurance Claims Investigator with at least one year of experience to join a dynamic team. This role involves conducting field investigations for workers’ compensation, general liability, auto, and property claims within the Midland area and beyond as needed.

You will gather evidence, interview involved parties, write professional statements, and deliver client-ready reports that meet our quality standards.

Qualifications

• A minimum of 1-3 years of Claims, SIU, or adjusting experience.
• Associate’s or Bachelor’s degree in Criminal Justice or related field.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required; multilingual is a plus.
• A reliable personally owned vehicle.
• Proper photographic, video, and audio recording equipment.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Responsibilities

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Skills

Attention to detail

Strong work ethic

Team-oriented

Time management

MS Word & Outlook

Communication skills

Education

Associate’s or Bachelor’s degree in Criminal Justice

Tools

Microsoft Word

Microsoft Outlook

Job description

Command Investigations, LLC is seeking an Insurance Claims Investigator with at least one year of experience to join a dynamic team. This role involves conducting field investigations for workers’ compensation, general liability, auto, and property claims within the Midland area and beyond as needed.

You will gather evidence, interview involved parties, write professional statements, and deliver client-ready reports that meet our quality standards.