Field-Based Case Management Analyst (75% Travel)

CVS Health; Rocky Mount (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health seeks an Analyst, Case Management for its LTSS team, based in Roanoke, VA. This field‑based role requires up to 75% travel to meet members face to face, coordinating care and educating members on available programs and services.

Responsibilities include evaluating needs, developing care plans, coordinating resources, and monitoring progress while ensuring quality and regulatory compliance. Benefits accompany full-time employment.

Qualifications

• 2 years' experience in behavioral health, social services or related field equivalent to program focus
• Must reside in Roanoke Virginia or Surround Areas
• Must possess reliable transportation and be willing and able to travel up to 75% of the time; mileage reimbursed per policy

Responsibilities

• Collaborate to inform the case management process and facilitate appropriate healthcare outcomes
• Provide care coordination, support, and education for members using care management tools and resources
• Evaluate members' needs/eligibility and recommend an approach to case resolution
• Identify risk factors and service needs impacting member outcomes and refer to appropriate services
• Coordinate and monitor assigned care plan activities and progress
• Engage with multidisciplinary teams to overcome barriers and optimize outcomes
• Coach and empower members to participate in healthcare decisions and lifestyle changes
• Document and monitor care management activities in compliance with guidelines

Education

Bachelor's degree or non-licensed master level clinician

Certification LMHP/QMHP/LMSW/LBSW/MSW/BSW

Job description

CVS Health seeks an Analyst, Case Management for its LTSS team, based in Roanoke, VA. This field‑based role requires up to 75% travel to meet members face to face, coordinating care and educating members on available programs and services.

Responsibilities include evaluating needs, developing care plans, coordinating resources, and monitoring progress while ensuring quality and regulatory compliance. Benefits accompany full-time employment.