Field Care Coordination Analyst – Health Access Advocate

CVS Health Corporation; Louisiana (MO); Hybrid; USD 44,000 - 77,000; Full time

Benefits offered by this job

Benefits package

Bonus program

Job summary

CVS Health is seeking an Analyst, Case Management Field to support Louisiana members by conducting assessments, coordinating care, and navigating benefits. You will collaborate with healthcare providers and teams to address barriers, promote self-management, and improve outcomes.

This full-time role requires strong communication, motivational interviewing, and meticulous documentation. Travel up to 50% within the region, two evenings per week, and a focus on compliance and quality in a dynamic

Qualifications

• Minimum of two years of case management or related field.
• Experience with adult and/or adolescent populations.
• Excellent customer service orientation and problem-solving.
• Strong verbal, written, and telephonic communication.
• Demonstrated motivational interviewing skills and ability to establish rapport telephonically.
• Strong attention to detail and documentation.
• Compliance with regulatory requirements and quality standards.
• Highly organized, self-motivated, able to work independently.
• Travel up to 50% within 60 miles.
• Must reside in Louisiana.
• Variable schedule including two evenings per week until 9 PM.

Responsibilities

• Conduct comprehensive assessments to evaluate member needs, eligibility, barriers to care, and opportunities for intervention.
• Provide routine care coordination, support, and education to members to improve health outcomes.
• Utilize motivational interviewing techniques to increase member engagement and promote healthy lifestyle changes.
• Empower members to make informed healthcare decisions and actively participate in their care plans.
• Collaborate with case managers, supervisors, medical directors, providers, and other healthcare professionals to address member needs.
• Present cases at interdisciplinary case conferences to support optimal member outcomes.
• Identify and elevate quality of care concerns through established channels.
• Assist members in accessing appropriate services, benefits, and community resources.
• Demonstrate effective negotiation skills to secure services and support necessary to meet member needs.
• Maintain accurate, timely, and compliant documentation of all case management activities.
• Meet productivity, quality, and performance metrics while managing a diverse caseload.
• Support implementation of case management programs, projects, policies, and processes.
• Utilize technology and multiple systems effectively to support member care and documentation requirements.
• Manage workload independently while maintaining organizational priorities and deadlines.

Skills

Case management

Communication

Motivational interviewing

Documentation

Regulatory compliance

Time management

Independent work

Travel up to 50%

Tech proficiency

Education

Bachelor's degree in Healthcare/Related field

Master's degree

CCM certification

Tools

QuickBase

Microsoft Teams

Outlook

Microsoft Word

Excel

SharePoint

Job description

CVS Health is seeking an Analyst, Case Management Field to support Louisiana members by conducting assessments, coordinating care, and navigating benefits. You will collaborate with healthcare providers and teams to address barriers, promote self-management, and improve outcomes.

This full-time role requires strong communication, motivational interviewing, and meticulous documentation. Travel up to 50% within the region, two evenings per week, and a focus on compliance and quality in a dynamic