Field Case Management Analyst – Healthcare Support

CVSHealth; Louisiana (MO); On-site; USD 29,000 - 51,000; Full time

Job summary

CVS Health is seeking an Analyst, Case Management Field in Louisiana to coordinate care, support members, and educate on resources to improve health outcomes. This role requires strong communication, motivation interviewing, and documentation skills, with travel up to 50% within 60 miles and two evenings per week.

The position emphasizes independent work, meeting productivity metrics, and collaborating with healthcare teams to ensure compliant, high-quality care while supporting access to

Qualifications

• Minimum of two years in case management, behavioral health, social services, healthcare, or a related field.
• Experience with adult and/or adolescent populations.
• Strong customer service orientation with excellent problem-solving skills.
• Excellent verbal, written, and telephonic communication skills.
• Demonstrated motivational interviewing skills and ability to establish rapport telephonically.
• Strong attention to detail with exceptional documentation skills.
• Commitment to compliance, regulatory requirements, and quality standards.
• Highly organized and self-motivated with the ability to work independently with minimal supervision.

Responsibilities

• Conduct comprehensive assessments to evaluate member needs, eligibility, barriers to care, and opportunities for intervention.
• Provide routine care coordination, support, and education to members to improve health outcomes.
• Utilize motivational interviewing techniques to increase member engagement and promote healthy lifestyle changes.
• Empower members to make informed healthcare decisions and actively participate in their care plans.
• Collaborate with case managers, supervisors, medical directors, providers, and other healthcare professionals to address member needs.
• Present cases at interdisciplinary case conferences to support optimal member outcomes.
• Identify and escape quality of care concerns through established channels.
• Assist members in accessing appropriate services, benefits, and community resources.
• Demonstrate effective negotiation skills to secure services and support necessary to meet member needs.
• Maintain accurate, timely, and compliant documentation of all case management activities.
• Meet productivity, quality, and performance metrics while managing a diverse caseload.
• Support implementation of case management programs, projects, policies, and processes.
• Utilize technology and multiple systems effectively to support member care and documentation requirements.
• Manage workload independently while maintaining organizational priorities and deadlines.

Skills

Communication skills

Motivational interviewing

Documentation skills

Organizational skills

Customer service

Problem-solving

Time management

Multitasking

Tech proficiency

Education

Bachelor's degree

Master's degree (preferred)

Certified Case Manager (CCM) (preferred)

Tools

Microsoft Teams

Outlook

Word

Excel

SharePoint

QuickBase

Job description

CVS Health is seeking an Analyst, Case Management Field in Louisiana to coordinate care, support members, and educate on resources to improve health outcomes. This role requires strong communication, motivation interviewing, and documentation skills, with travel up to 50% within 60 miles and two evenings per week.

The position emphasizes independent work, meeting productivity metrics, and collaborating with healthcare teams to ensure compliant, high-quality care while supporting access to