Field Calibration & Customer Tech Support Specialist

ATEQ Corp.; Livonia (MI); On-site; USD 36,000 - 39,000; Full time

Job summary

ATEQ Corp. in Livonia, MI seeks a Field Customer Support Technician to provide onsite service, calibration, and technical support for ATEQ products across manufacturing clients.

You will set up, test, and integrate equipment, perform ISO 17025 calibrations, document service reports, and communicate with customers and internal teams to ensure timely resolutions and high satisfaction. Travel approximately 50% is expected.

Qualifications

• Associate degree in Mechanical, Electrical or Electronics Technology.
• Two years of relevant experience.
• Technical background with the ability to operate various service and calibration equipment.
• Excellent verbal and written communication skills.
• Experience in direct face to face customer service on and off site.
• Valid Driver's License.

Responsibilities

• Service and calibrate ATEQ products at client sites.
• Travel to customers for onsite service and support.
• Set up, integrate and thoroughly test equipment to ensure reliability.
• Demonstrate equipment performance and educate customers on operation.
• Diagnose issues and perform emergency repairs with timely solutions.
• Submit detailed service reports with parts used and actions taken.
• Quote repairs/calibrations in workshop or onsite.
• Assist in design/engineering for sales team.

Skills

Customer service

Technical troubleshooting

Clear communication

Travel readiness

Education

Associate degree in Mechanical, Electrical or Electronics Technology

Tools

Calibration equipment operation

Service instruments

Job description

ATEQ Corp. in Livonia, MI seeks a Field Customer Support Technician to provide onsite service, calibration, and technical support for ATEQ products across manufacturing clients.

You will set up, test, and integrate equipment, perform ISO 17025 calibrations, document service reports, and communicate with customers and internal teams to ensure timely resolutions and high satisfaction. Travel approximately 50% is expected.