Field Customer Support Technician

Ateq Corporation; Livonia (MI); On-site; USD 36,000 - 39,000; Full time

Job summary

Ateq Corporation is seeking a Field Customer Support Technician in Livonia, MI. The role involves service and calibration of ATEQ products, travel to client sites for onsite support, and thorough testing of systems to ensure reliability.

Strong communication and problem-solving are essential for customer interactions. The position requires an associate degree in Mechanical, Electrical, or Electronics Technology and at least two years of relevant experience, plus a valid driver’s license.

Qualifications

• Associate degree required in Mechanical, Electrical or Electronics Technology.
• Two years of relevant experience.
• Technical background enabling operation of service and calibration equipment.
• Excellent verbal and written communication skills.
• Experience in direct face to face customer service on and off site.
• Ability to follow processes with attention to detail.
• Valid Driver's License.

Responsibilities

• Service and calibration of ATEQ products for industrial customers.
• Travel to customer sites for onsite service, calibration, and tech support.
• Set up, integration and thorough testing of equipment at client locations.
• Demonstrate equipment performance and confirm operation to customers.
• Perform emergency repairs by diagnosing issues and implementing solutions.
• Application design and setup for new/existing ATEQ and VIC equipment.
• Maintain documentation of services.
• Answer service-related calls and troubleshoot via phone or email.
• Educate clients on equipment operation to maximize efficiency.
• Make follow-up calls regarding serviced instruments.
• Perform ISO 17025 calibrations.
• Submit detailed service reports with parts, time, and actions taken.
• Quote repairs/calibrations in workshop or onsite.
• Assist integration of ATEQ and VIC customer support departments.
• Assist in design and engineering for sales team.

Skills

Customer service

Communication

Attention to detail

Driver's license

Calibration equipment operation

Education

Associate degree in Mechanical, Electrical or Electronics Technology

Tools

Calibration equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Customer Support Technician

Full Time Ateq Corporation, Livonia, MI, US

Salary Range: $26.00 To $28.00 Hourly

Service and calibration of ATEQ products returned from industrial machining manufacturing customers. Travel to customers for onsite service, calibration, and tech support, within a manufacturing environment.

Responsible for the Set up, integration and thorough testing of industrial machining manufacturing equipment and systems at various client locations to ensure optimal functionality and reliability.

Demonstrate industrial machining manufacturing equipment performance and capabilities to customers, confirming proper operation and satisfaction with system standards. Perform emergency repairs by diagnosing technical issues, implementing effective and timely solutions.

Application design and set up for new and existing ATEQ and VIC equipment.

Maintain proper documentation of services.

Answer service-related phone calls from customers. Troubleshoot customer issues over phone or email. Communicate clearly and proactively with both customers and internal teams to provide timely service updates and maintain alignment. Ensure prompt and accurate resolution of issues. Educate and assist clients on proper equipment operation, maximizing efficiency and user confidence. Make follow up calls to customers regarding recently serviced instruments.

Perform ISO 17025 Calibrations according to the procedures.

Submit detailed service reports, including parts used, time spent, and corrective actions taken.

Quote repairs/calibrations in the workshop or onsite

Assist in integration of ATEQ and VIC customer support departments

Assist in Design and engineering for sales team

Required Skills/Abilities:

Associate degree in Mechanical, Electrical or Electronics Technology

Two years of relevant experience

Technical background with the ability to operate various types of service and calibration equipment.

Excellent verbal and written communication skills.

Experience in direct face to face customer service on and off site

Ability to follow processes with attention to detail.

Valid Drivers License

Physical Requirements:

Sitting for prolonged periods of time

Customer attendance expected 50% of the time, including travel