Field Service Technician - Industrial Equipment Calibration

Ateq Corporation; Livonia (MI); On-site; USD 36,000 - 39,000; Full time

Job summary

Ateq Corporation is seeking a Field Customer Support Technician in Livonia, MI. The role involves service and calibration of ATEQ products, travel to client sites for onsite support, and thorough testing of systems to ensure reliability.

Strong communication and problem-solving are essential for customer interactions. The position requires an associate degree in Mechanical, Electrical, or Electronics Technology and at least two years of relevant experience, plus a valid driver’s license.

Qualifications

• Associate degree required in Mechanical, Electrical or Electronics Technology.
• Two years of relevant experience.
• Technical background enabling operation of service and calibration equipment.
• Excellent verbal and written communication skills.
• Experience in direct face to face customer service on and off site.
• Ability to follow processes with attention to detail.
• Valid Driver's License.

Responsibilities

• Service and calibration of ATEQ products for industrial customers.
• Travel to customer sites for onsite service, calibration, and tech support.
• Set up, integration and thorough testing of equipment at client locations.
• Demonstrate equipment performance and confirm operation to customers.
• Perform emergency repairs by diagnosing issues and implementing solutions.
• Application design and setup for new/existing ATEQ and VIC equipment.
• Maintain documentation of services.
• Answer service-related calls and troubleshoot via phone or email.
• Educate clients on equipment operation to maximize efficiency.
• Make follow-up calls regarding serviced instruments.
• Perform ISO 17025 calibrations.
• Submit detailed service reports with parts, time, and actions taken.
• Quote repairs/calibrations in workshop or onsite.
• Assist integration of ATEQ and VIC customer support departments.
• Assist in design and engineering for sales team.

Skills

Customer service

Communication

Attention to detail

Driver's license

Calibration equipment operation

Education

Associate degree in Mechanical, Electrical or Electronics Technology

Tools

Calibration equipment

Job description

Ateq Corporation is seeking a Field Customer Support Technician in Livonia, MI. The role involves service and calibration of ATEQ products, travel to client sites for onsite support, and thorough testing of systems to ensure reliability.

Strong communication and problem-solving are essential for customer interactions. The position requires an associate degree in Mechanical, Electrical, or Electronics Technology and at least two years of relevant experience, plus a valid driver’s license.