Field Business Office Manager

HCA Healthcare; Overland Park (KS); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Employee stock purchase plan

Paid time off

Job summary

HCA Healthcare is seeking a Field Business Office Manager to lead operations across multiple ambulatory surgery centers, standardizing front-end revenue cycle processes and strengthening controls. You will collaborate with central leadership and facility admins to implement best practices and drive measurable performance improvements.

The role emphasizes data-driven decision making, leadership presence, and cross-functional teamwork to support patient experience, compliance, and operational

Qualifications

• Leadership experience in a healthcare business office.
• Strong revenue cycle management knowledge and supervisory experience.
• Experience aligning front-end processes with organizational goals.

Responsibilities

• Partners with CBO Directors and front office to drive performance and development.
• Fosters accountability and continuous improvement across business office functions.
• Oversees audits, training, and staffing to ensure compliant, efficient execution.
• Sets high standards for operational quality and service delivery.
• Leads market-level reviews of workflows, staffing, and controls.
• Reports audit findings and coordinates corrective actions.

Skills

Leadership

Revenue cycle management

Strategic planning

Education

Bachelor's degree in healthcare administration, finance, or related field

Job description

This position is incentive eligible. Do you have the career opportunities as a Field Business Office Manager you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Field Business Office Manager (BOM) leads, optimizes, and standardizes business office operations across a defined market of 11 ambulatory surgery centers. This role drives consistent execution of front-end revenue cycle processes, ensures audit readiness, strengthens operational controls, and builds workforce capability. As a strategic field operations partner, Field BOM collaborates with Facility Administrators, Central Business Office (CBO) leadership, and Operations to implement best demonstrated practices, lead change initiatives, and deliver measurable performance outcomes. Because the role influences multiple centers without direct authority, success requires strong leadership presence, data-driven decision-making, and effective cross-functional collaboration. The position directly impacts financial performance, compliance, operational readiness, and patient experience while supporting excellent customer service in accordance with established protocols.

What you will do in this role

• Partners with CBO Directors, Supervisors, and Front Office teams to drive performance, professional development, and alignment with organizational objectives.
• Fosters a culture of accountability, collaboration, and continuous improvement across business office functions.
• Provides market-level oversight of business office operations, audits, training, and float staffing to support consistent, compliant, and efficient execution.
• Establishes high standards for operational quality and service delivery across locations.
• Leads comprehensive business office reviews to assess workflows, staffing models, training effectiveness, compliance, and revenue cycle controls.
• Presents executive-level audit findings, risk assessments, and corrective action plans.
• Owns the market-level training and competency strategy for business office operations.
• Proactively manages timelines, resources, and priorities to meet business needs.
• Uses audit results and performance trends to identify targeted development and remediation needs.
• Partners with leadership to sustain compliance and standardized processes.
• Coaches Business Office leaders and supports succession planning across the market to strengthen staff competency and leadership capability.
• Oversees business office float staff, including supervision, scheduling and deployment.
• Deploys float resources based on operational coverage needs, training requirements, and performance gaps to maintain continuity across the market.
• Provides market-level oversight of insurance credentialing and recredentialing processes.
• Proactively identifies and escalates risks affecting business office operations.
• Maintains a patient-first philosophy and supports service recovery when necessary.

What qualifications you will need

• Bachelor's degree in healthcare administration, finance, or a related field is preferred
• Minimum of three (3) years of leadership experience is required
• Minimum of five (5) years of revenue cycle management experience is required

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

At the Surgery Ventures Central Business Office in MidAmerica, we support financial and patient care operations of 10 ambulatory surgery centers across the Kansas City Metro. Staff are assigned to work with one or more surgery centers via remote, in office and hybrid working environments.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Bricks and mortar do not make a hospital. People do.\" - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.