Field-Based Technical Training Specialist

Welbilt; Mayfield Heights (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) savings plan

Training and Development

Tuition Assistance

Holiday Pay opportunities

Job summary

Garland is seeking a Technical Training Specialist to provide expert technical and operational training to Factory Authorized Service (FAS) Technicians for Garland products. You will design curricula, write outlines, and develop materials, including safety, installation, programming, maintenance, and repair of equipment.

You will administer exams, evaluate trainee performance, and coordinate field classes while maintaining current training content.

Qualifications

• Strong software applications including Microsoft Office (Excel, Word, PowerPoint).
• Ability to present technical information to a variety of audiences.
• Must represent the company in a professional manner while traveling.
• Strong verbal and written communication skills.
• In depth and advanced knowledge of assigned product line(s).
• Demonstrated problem-solving skills.
• Work effectively with all levels of management and staff and internal/external service technicians.

Responsibilities

• Provide technical training to FAS field technicians on Garland product line for Service Techs, Service agencies, and internal Garland technical support personnel.
• Develop training presentations for the assigned product lines ensuring that all manufactured equipment is addressed, as well as discontinued equipment, as required.
• Coordinates the logistics of setting up field classes.
• Deliver technical training and service support for assigned product lines.
• Schedule training courses as needed for product roll outs and stay aligned with business needs.
• Assist FAS network specialist in escalations during weeks not traveling for training.
• Maintain accuracy of training materials for current production equipment and past production units.

Skills

Microsoft Office

Verbal and written communication

Training delivery

Problem-solving

Product knowledge

Education

Technical Degree

Job description

Garland is seeking a Technical Training Specialist to provide expert technical and operational training to Factory Authorized Service (FAS) Technicians for Garland products. You will design curricula, write outlines, and develop materials, including safety, installation, programming, maintenance, and repair of equipment.

You will administer exams, evaluate trainee performance, and coordinate field classes while maintaining current training content.