Field-Based Restaurant Technology Manager

Socket.dev; New Braunfels (TX); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Dining privileges across Momentous CON

Mileage reimbursement

Company phone allowance

Job summary

Momentous Concepts in Central Texas seeks a hands-on Restaurant Technology Manager to oversee and support the technology our restaurant operators rely on daily. This field-based role focuses on solving problems, deploying reliable systems, and working closely with General Managers and Operations to keep tech running smoothly on-site.

Based out of New Braunfels with regular travel to San Antonio, Gruene, and New Braunfels locations, you’ll coordinate with a managed services provider, manage Toast

Qualifications

• 5+ years of experience supporting technology within restaurant, retail, hospitality, or a similar multi-location environment.

Responsibilities

• Support and maintain in-store technology, including POS terminals, kitchen display systems, printers, handhelds, tablets, kiosks, and related equipment.
• Troubleshoot hardware and connectivity issues, replace or deploy equipment, and coordinate vendor support when needed.
• Oversee property-level network equipment and connectivity, including switches, access points, ISP circuits, and service-provider escalations.
• Maintain technology asset inventory, device management, warranty information, and replacement planning.
• Serve as the primary administrator for restaurant and retail applications, including Toast, Lightspeed, Restaurant365, and other operational platforms.
• Manage Toast configurations, including menus, pricing, permissions, service charges, KDS routing, and online ordering.
• Monitor key system integrations between POS, accounting, payroll, and other platforms and coordinate resolution when issues occur.
• Partner with Culinary, Marketing, Accounting, and Operations to maintain accurate menu, item, gift card, loyalty, and system data.
• Manage system access, user accounts, and permissions across company technology platforms, including timely removal of access for terminated employees.
• Provide first-line technology support to restaurant and venue operators and elevate higher-level issues to our managed services provider or appropriate vendor.
• Create practical documentation and coach managers on common technology issues so routine problems can be resolved quickly and effectively.
• Manage relationships with technology vendors and the company’s managed services provider, including service quality, escalations, renewals, and performance reviews.
• Review technology invoices, software licenses, and vendor agreements for accuracy and identify opportunities to control costs.
• Maintain an up-to-date inventory of technology vendors, software, licenses, renewal dates, and annual costs.
• Partner with Finance on annual technology operating and capital budgeting.
• Lead technology planning and coordination for new locations, remodels, system conversions, and major events.
• Coordinate equipment specifications, vendors, installation schedules, testing, and go-live support.
• Provide technology support during critical operational periods, major events, and occasional evenings or weekends as needed.

Skills

Toast experience

POS administration

Vendor management

Networking knowledge

Communication skills

Travel readiness

After-hours support

Education

Bachelor’s degree in information systems, business, hospitality, or related field

Equivalent professional experience

Tools

Toast

Lightspeed

Restaurant365

VoIP

Mobile device management

Job description

Momentous Concepts in Central Texas seeks a hands-on Restaurant Technology Manager to oversee and support the technology our restaurant operators rely on daily. This field-based role focuses on solving problems, deploying reliable systems, and working closely with General Managers and Operations to keep tech running smoothly on-site.

Based out of New Braunfels with regular travel to San Antonio, Gruene, and New Braunfels locations, you’ll coordinate with a managed services provider, manage Toast