Field-Based Resident Relations & Marketing Lead

Natural Wireless, LLC; New York (NY); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Salary and benefits

Field-based flexibility

Growth opportunities

NYC expansion projects

Zusammenfassung

Natural Wireless, LLC is seeking a proactive Resident Relations & Marketing Manager to act as the face of the company in a portfolio of luxury NYC buildings. You will manage relationships with property managers, drive on-site engagement, and lead promotional activities to boost service adoption.

This field-based role emphasizes independence, strong communication, and a knack for coordinating events, with daily travel across NYC and evening lobby events as needed.

Qualifikationen

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
• Highly organized and self-motivated with a strong attention to detail.
• Experience in property management, residential services, hospitality, or customer engagement is a plus.
• Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
• Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.
• Able to lift up to 25 lbs for marketing displays or event materials.

Aufgaben

• Act as the primary point of contact between Natural Wireless and property managers and building staff.
• Set up appointments to visit assigned residential buildings daily to maintain relationships and ensure resident and property satisfaction.
• Educate property staff about Natural Wireless’s services, benefits, and value proposition.
• Coordinate and execute on-site promotional efforts including lobby hours and resident events.
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
• Collaborate with internal teams to address buildings’ management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
• Participate monthly team meetings at the NJ headquarters and contribute to ongoing improvement initiatives.

Kenntnisse

Interpersonal skills

Professional demeanor

Organization

Property management exp

CRM tools

Travel NYC

Light physical

Tools

Pipeline CRM

Google Workspace

Microsoft Office

Jobbeschreibung

Natural Wireless, LLC is seeking a proactive Resident Relations & Marketing Manager to act as the face of the company in a portfolio of luxury NYC buildings. You will manage relationships with property managers, drive on-site engagement, and lead promotional activities to boost service adoption.

This field-based role emphasizes independence, strong communication, and a knack for coordinating events, with daily travel across NYC and evening lobby events as needed.