Field-Based Physician Liaison: Provider Relations & Growth

US Digestive Health; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

US Digestive Health is seeking a Physician Liaison to act as the primary relationship manager with referring providers across Pennsylvania and Delaware. This field-based role focuses on building relationships with community providers, educating on services, and supporting growth initiatives while improving patient access and satisfaction.

The position requires a healthcare background, a bachelor's degree, and strong communication skills.

Qualifications

• Excellent customer service, relationship-building, and problem-solving skills.
• Working knowledge of medical terminology, medications, & ICD-10 codes.
• Ability to work consultatively with practice managers, physicians, and clinical staff.
• Excellent oral and written communication skills are required.

Responsibilities

• Develop and maintain strategic relationships with community providers, practice administrators, office managers, and clinical staff to increase awareness and utilization of US Digestive Health services.
• Conduct regular provider outreach visits to educate community providers and patients on US Digestive Health providers, clinical services, access pathways, and patient care resources.
• Analyze referral patterns, market opportunities and provider engagement data to identify growth opportunities and execute outreach strategies.
• Serve as the primary liaison between community physicians, patients, and US Digestive Health locations, facilitating communication and resolving operational or patient access concerns.
• Investigate and manage service recovery opportunities, ensuring timely resolution of provider and patient concerns and escalating issues as appropriate.
• Coordinate educational programs, community outreach events, lunch-and-learns, and other marketing initiatives to strengthen relationships.
• Monitor competitive activity, market conditions, and referral patterns and communicate actionable insights to leadership.
• Maintain accurate documentation of outreach activities, access intelligence, and provider interactions; prepare regular reports and recommendations.
• Collaborate with physicians, practice managers, operations leaders, and clinical staff to improve intake and access processes and enhance the overall provider and patient experience.

Skills

Relationship building

Customer service

Communication

Problem solving

Medical terminology

Education

Bachelor's degree

Nursing credentials preferred

Job description

US Digestive Health is seeking a Physician Liaison to act as the primary relationship manager with referring providers across Pennsylvania and Delaware. This field-based role focuses on building relationships with community providers, educating on services, and supporting growth initiatives while improving patient access and satisfaction.

The position requires a healthcare background, a bachelor's degree, and strong communication skills.