Field-Based Patient Support & Education Specialist

AOTI; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full benefits with a company-sponsored

401(k) with company match

Company-paid Basic Life, AD&D, Short-/

Long-Term Disability Insurance

11 Paid Holidays + 2 Floating Holidays

Paid Vacation and Sick Time

Paid Volunteer Time Off

Employee Referral Bonuses

Car allowance, fuel reimbursement, and

corporate discounts

Job summary

Advanced Oxygen Therapy, Inc. (AOTI) is hiring an Account Support Representative to join our field-based team in the Brooklyn/Queens, NY area.

You will manage scheduling, product delivery, setup, training, and ongoing patient education to maximize TWO2 therapy utilization. Ideal candidates have 3+ years in customer-facing roles, are bilingual in English and Cantonese/Mandarin/Russian, and can safely transport equipment.

Qualifications

• High school diploma or equivalent.
• Experience: 3+ years of related experience; or equivalent combination of education and experience.
• Previous experience in a patient-centered or customer facing role preferred.
• Reliable transportation to deliver and pick up equipment.
• Ability to safely transport equipment in an enclosed vehicle environment.
• Candidates must be bilingual, with fluency in English and at least one of the following: Cantonese, Mandarin, or Russian.
• Compassionate and empathetic listening skills focused on patient-centered care.
• Active engagement in conversations with clients and patients, including educating them on products and user guides.

Responsibilities

• Manages own schedule and performs product delivery, set up, pick up, and cleaning within the territory to maintain and optimize therapy effectiveness and equipment readiness.
• Provides patients with defined education and support.
• Motivates and supports patients in their utilization of TWO2 therapy through empathetic, personalized and goal-oriented encouragement.
• Actively tracks and reviews patient therapy data collected through remote device monitoring systems or through manual monitoring of device hours.
• Consistently monitors patient engagement (as reflected by therapy utilization) and proactively interacts with patients to provide thoughtful encouragement, guidance and support.
• Utilizes motivational interviewing training provided by AOTI to help patients be fully engaged in their own healing.
• Collaborate with the Wound Care Consultant and Virtual Therapy Clinical Support team to ensure optimal therapy utilization and wound progress, incorporating relevant insights gained from patient interactions.

Skills

Bilingual English/Cantonese

Customer service

Communication skills

Reliability

Education

High school diploma

Job description

Advanced Oxygen Therapy, Inc. (AOTI) is hiring an Account Support Representative to join our field-based team in the Brooklyn/Queens, NY area.

You will manage scheduling, product delivery, setup, training, and ongoing patient education to maximize TWO2 therapy utilization. Ideal candidates have 3+ years in customer-facing roles, are bilingual in English and Cantonese/Mandarin/Russian, and can safely transport equipment.