Field‑Based Member Experience & Retention Specialist

Australia-Employment; Fresno (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Temp-to-hire with long-term potential

Mission-driven team environment

Community-focused organization

Job summary

Jobot is seeking a Field-based Member Experience & Retention Specialist to support member engagement across Fresno, Kings, and Madera Counties. This role focuses on resolving barriers to care, guiding members to resources, and ensuring a positive health plan experience.

The position combines field visits with in-office work in Fresno, offering competitive pay, comprehensive benefits, and long-term career potential within a mission-driven team.

Qualifications

• Bachelor's degree preferred; relevant professional experience may be considered in lieu of a degree.
• Experience in healthcare, insurance, managed care, member services, patient experience, customer service, or community outreach.
• Strong communication, relationship-building, and problem-solving skills.
• Comfortable working independently and managing multiple priorities.
• Proficiency with Microsoft Office and electronic systems.

Responsibilities

• Build trusted relationships with members and assist with resolving healthcare-related concerns.
• Help members navigate healthcare services, benefits, appointments, and available community resources.
• Conduct outreach to current, former, and newly enrolled members.
• Support member satisfaction, engagement, and retention initiatives.
• Collaborate with healthcare providers, community organizations, and internal departments to remove barriers to care.
• Document member interactions and appropriately escalated complex issues when needed.
• Participate in community outreach events, focus groups, and member engagement activities.
• Prepare monthly activity summaries and reports for leadership.
• Maintain compliance with HIPAA and organizational policies.

Skills

Healthcare experience

Customer service

Bilingual English/Spanish

Relationship-building

Problem-solving

Independent worker

Microsoft Office

Education

Bachelor's degree

Tools

EMR systems

Job description

Jobot is seeking a Field-based Member Experience & Retention Specialist to support member engagement across Fresno, Kings, and Madera Counties. This role focuses on resolving barriers to care, guiding members to resources, and ensuring a positive health plan experience.

The position combines field visits with in-office work in Fresno, offering competitive pay, comprehensive benefits, and long-term career potential within a mission-driven team.