Field-Based Member Experience & Retention Specialist

Jobot Consulting; Fresno (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Temp-to-hire opportunity with long‑ten

Meaningful work supporting underserved

Healthcare access improvement

Collaborative and mission-driven team

Community-focused partnerships

Job summary

Jobot Consulting in Fresno, CA is seeking a Member Experience & Retention Specialist to support member engagement, satisfaction, and retention across Fresno, Kings, and Madera Counties. This is a field-based role with travel and in-office time at the Fresno office.

The position focuses on resolving care barriers, connecting members with resources, and ensuring a positive experience with their health plan, with travel driven by member needs.

Qualifications

• Bachelor's degree preferred; relevant professional experience may be considered in lieu of a degree.
• Experience in healthcare, insurance, managed care, member services, patient experience, customer service, or community outreach.
• Strong communication, relationship-building, and problem-solving skills.
• Comfortable working independently and managing multiple priorities.
• Proficiency with Microsoft Office and electronic systems.
• Bilingual English/Spanish strongly preferred.
• Reliable transportation and willingness to travel throughout Fresno, Kings, and Madera Counties.

Responsibilities

• Build trusted relationships with members and assist with resolving healthcare-related concerns.
• Help members navigate healthcare services, benefits, appointments, and available community resources.
• Conduct outreach to current, former, and newly enrolled members.
• Support member satisfaction, engagement, and retention initiatives.
• Collaborate with healthcare providers, community organizations, and internal departments to remove barriers to care.
• Document member interactions and appropriately elevate complex issues when needed.
• Participate in community outreach events, focus groups, and member engagement activities.
• Prepare monthly activity summaries and reports for leadership.
• Maintain compliance with HIPAA and organizational policies.

Skills

Communication

Relationship-building

Problem-solving

Independent working

Multitasking

Bilingual English/Spanish

Education

Bachelor's degree preferred

Tools

Microsoft Office

Electronic systems

Job description

Jobot Consulting in Fresno, CA is seeking a Member Experience & Retention Specialist to support member engagement, satisfaction, and retention across Fresno, Kings, and Madera Counties. This is a field-based role with travel and in-office time at the Fresno office.

The position focuses on resolving care barriers, connecting members with resources, and ensuring a positive experience with their health plan, with travel driven by member needs.