Field-Based Hospital Robotics Client Success Lead

Diligent Robotics; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Diligent Robotics seeks a Client Success Manager to own the health, performance, and growth of hospital partner fleets running Moxi robots. You will lead executive relationships, conduct quarterly business reviews, and translate utilization data into a clear value narrative that informs decisions and drives improvement.

The role requires comfort in a fast-paced, ambiguous environment, strong data fluency, and collaboration with operations, engineering, and growth teams to expand fleet adoption

Qualifications

• Comfort in a fast-paced, ambiguous environment.
• Data fluency with dashboards and spreadsheets.
• Executive presence with hospital executives.
• Project management discipline to scope, sequence, and track work.
• Ownership of territory performance.
• Creative problem-solving under constraints.

Responsibilities

• Own executive relationships and the value narrative with hospital partners.
• Lead leadership check-ins and quarterly business reviews with clear actions.
• Translate utilization data into a story showing value delivered.
• Manage a book of work per account and drive end-to-end issue resolution.
• Coordinate cross-functional teams to unblock sites.
• Grow adoption and expand the footprint of Moxi in your territory.

Job description

Diligent Robotics seeks a Client Success Manager to own the health, performance, and growth of hospital partner fleets running Moxi robots. You will lead executive relationships, conduct quarterly business reviews, and translate utilization data into a clear value narrative that informs decisions and drives improvement.

The role requires comfort in a fast-paced, ambiguous environment, strong data fluency, and collaboration with operations, engineering, and growth teams to expand fleet adoption