Field-Based Community Support Team Lead (24/7 On-Call)

R&C Consulting Group Inc.; Monroe (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

R&C Consulting Group, Inc. is seeking a CST Team Lead to guide a field-based team delivering recovery‑oriented care to adults living with serious mental illness.

The role emphasizes keeping people in their communities by coordinating assessments, crisis plans and service delivery. You will supervise QPs/APs/PPs/Peer Support, run weekly case reviews, participate in a 24/7 on‑call rotation, and ensure timely documentation and authorization requests while building partnerships with PCPs, hospitals,

Qualifications

• Master’s in a human-services field and Qualified Professional (QP) status.
• Full or provisional clinical license (e.g., LCMHC-A/LCMHC, LCSW-A/LCSW, LMFT-A/LMFT, LCAS-A/LCAS).
• 1+ year post-graduate experience with adult mental health (CST/ACT/CM/IDD/SUD experience a plus).
• Current First Aid/CPR/BBP and crisis-intervention training (e.g., NCI/CPI or equivalent).
• Valid driver’s license, reliable transportation, and flexibility for evenings/weekends/on-call.

Responsibilities

• Provide clinical leadership for a CST serving adults with SMI/SUD; home & community-based services.
• Coordinate assessment/reassessment; drive strong PCPs and crisis/safety plans with measurable objectives.
• Run weekly team case reviews; set caseload by acuity and assign the right staff mix.
• Participate in and manage a 24/7/365 first-responder on-call rotation with timely post-crisis follow-up.
• Deliver direct interventions within your license/scope and coordinate psychotherapy when needed.
• Ensure clean, timely documentation that meets medical-necessity and records standards; lead auth/continued-stay requests.
• Build partnerships with PCPs, hospitals, courts/probation, housing/employment supports, and community providers.

Skills

Leadership

Staff supervision

Field-based care

Documentation

Education

Master’s in human-services

QP status

Clinical license (LCMHC/LCSW/LMFT/LCAS)

First Aid/CPR certification

Job description

R&C Consulting Group, Inc. is seeking a CST Team Lead to guide a field-based team delivering recovery‑oriented care to adults living with serious mental illness.

The role emphasizes keeping people in their communities by coordinating assessments, crisis plans and service delivery. You will supervise QPs/APs/PPs/Peer Support, run weekly case reviews, participate in a 24/7 on‑call rotation, and ensure timely documentation and authorization requests while building partnerships with PCPs, hospitals,