COMMUNITY SUPPORT TEAM LEAD MONROE, UNIOIN COUNTY

R&C Consulting Group Inc.; Monroe (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

R&C Consulting Group, Inc. is seeking a CST Team Lead to guide a field-based team delivering recovery‑oriented care to adults living with serious mental illness.

The role emphasizes keeping people in their communities by coordinating assessments, crisis plans and service delivery. You will supervise QPs/APs/PPs/Peer Support, run weekly case reviews, participate in a 24/7 on‑call rotation, and ensure timely documentation and authorization requests while building partnerships with PCPs, hospitals,

Qualifications

• Master’s in a human-services field and Qualified Professional (QP) status.
• Full or provisional clinical license (e.g., LCMHC-A/LCMHC, LCSW-A/LCSW, LMFT-A/LMFT, LCAS-A/LCAS).
• 1+ year post-graduate experience with adult mental health (CST/ACT/CM/IDD/SUD experience a plus).
• Current First Aid/CPR/BBP and crisis-intervention training (e.g., NCI/CPI or equivalent).
• Valid driver’s license, reliable transportation, and flexibility for evenings/weekends/on-call.

Responsibilities

• Provide clinical leadership for a CST serving adults with SMI/SUD; home & community-based services.
• Coordinate assessment/reassessment; drive strong PCPs and crisis/safety plans with measurable objectives.
• Run weekly team case reviews; set caseload by acuity and assign the right staff mix.
• Participate in and manage a 24/7/365 first-responder on-call rotation with timely post-crisis follow-up.
• Deliver direct interventions within your license/scope and coordinate psychotherapy when needed.
• Ensure clean, timely documentation that meets medical-necessity and records standards; lead auth/continued-stay requests.
• Build partnerships with PCPs, hospitals, courts/probation, housing/employment supports, and community providers.

Skills

Leadership

Staff supervision

Field-based care

Documentation

Education

Master’s in human-services

QP status

Clinical license (LCMHC/LCSW/LMFT/LCAS)

First Aid/CPR certification

Job description

Lead a high-impact, field-based team helping adults stay safely in their communities.

At R&C Consulting Group, Inc., we partner with adults living with serious mental illness and co-occurring needs. As our CST Team Lead, you’ll set the clinical bar for a multidisciplinary team delivering community-based, recovery-oriented care that keeps people out of higher levels of care.

Why this role matters

• Own the model. Orchestrate assessment → PCP/crisis plan → service delivery → outcomes.
• Lead in the field. Coach staff in real time, calibrate interventions, and keep crisis response tight.
• Grow people. Supervise QPs/APs/PPs/Peer Support; build skills and confidence that last.
• See your impact. Better engagement, fewer ED/hospital days, steadier housing and routines.

What you’ll do

• Provide clinical leadership for a CST serving adults with SMI/SUD; keep services predominantly home & community-based.
• Coordinate assessment/reassessment; drive strong PCPs and crisis/safety plans with measurable objectives.
• Run weekly team case reviews; set caseload by acuity and assign the right staff mix.
• Participate in and manage a 24/7/365 first-responder on-call rotation with timely post-crisis follow-up.
• Deliver direct interventions within your license/scope (supportive counseling, skills coaching) and coordinate psychotherapy when needed.
• Ensure clean, timely documentation that meets medical-necessity and records standards; lead auth/continued-stay requests.
• Build partnerships with PCPs, hospitals, courts/probation, housing/employment supports, and community providers.

You’ll thrive here if you…

• Enjoy
  leading from the front—in homes, in the community, and in supervision.
• Balance heart and rigor: recovery-oriented practice and bulletproof compliance.
• Like turning data into action - closing the loop on incidents, engagement, and outcomes.

Must-have qualifications

• Master’s in a human-services field and Qualified Professional (QP) status.
• Full or provisional clinical license (e.g., LCMHC-A/LCMHC, LCSW-A/LCSW, LMFT-A/LMFT, LCAS-A/LCAS).
• 1+ year post-graduate experience with adult mental health (CST/ACT/CM/IDD/SUD experience a plus).
• Current First Aid/CPR/BBP and crisis-intervention training (e.g., NCI/CPI or equivalent).
• Valid driver’s license, reliable transportation, and flexibility for evenings/weekends/on-call.

Schedule & travel

Community-based role with regular field work across the service area; shared on-call rotation.

Contact HR for additional information:

Dionna L. Hasan

SR HR Director

704-776-4153

[e-mail]

Equal Opportunity Employer

R&C Consulting Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We value diversity and are committed to a respectful, inclusive workplace.