Field-Based Community Resource Navigator

Centene Corporation; Clayton (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K

Job summary

Centene Corporation is seeking a field-based Care Coordination Assistant in North Carolina. The role connects members to community resources, supports care management, and helps families access health services.

The position requires residency in listed NC counties, a high school diploma or GED, strong communication and assessment skills, and the ability to work independently or in a team. Typical hours are Mon-Fri 8:00 AM–5:00 PM, with occasional evenings/weekends.

Qualifications

• Requires a High School diploma or GED.

Responsibilities

• Provides support to members to connect them to known community and care resources in a cost-effective manner.
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services.
• Serves as support for members on community and care resource inquiries and opportunities available to members.
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection.
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements.
• Provide assistance to the clinical team of nurses and social workers. Activities include outreach, community education, informal guidance and member support.
• Conduct non-clinical general health assessments to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach.
• May make visits to individual homes and/or community organizations.
• Working Knowledge of Social Determinants of Health (SDOH) barriers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Field-based maternal and child health

Community outreach

Home visits

Computer-savvy

Communication skills

Customer service

Assessment skills

Teamwork

Education

High School diploma or GED

Job description

Centene Corporation is seeking a field-based Care Coordination Assistant in North Carolina. The role connects members to community resources, supports care management, and helps families access health services.

The position requires residency in listed NC counties, a high school diploma or GED, strong communication and assessment skills, and the ability to work independently or in a team. Typical hours are Mon-Fri 8:00 AM–5:00 PM, with occasional evenings/weekends.