Field-Based Care Coordination Specialist (ECM)

Pacific Health Group; Watsonville (CA); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

PTO

Paid sick time

11 paid holidays

401(k) with company match

Medical benefits

Mileage reimbursement

Job summary

Pacific Health Group seeks a Lead Care Coordinator to guide members through ECM programs, addressing social determinants of health with in-depth field engagement. You’ll build trust, coordinate services, and advocate for timely access to care while managing a sizable caseload in a hybrid California setting.

Ideal candidates bring 3–5 years in case management or healthcare, strong communication, and proficiency with documentation systems. Travel within the county is required.

Qualifications

• Residency in hiring county is required.
• 3–5 years in case management, social services, or healthcare (preferred).
• Experience with Medi-Cal, CalAIM, or ECM is preferred.
• Strong communication, organization, and time management skills.
• Proficiency with documentation systems and technology.

Responsibilities

• Manage a caseload of approximately 60–70 members.
• Conduct 3–5 in-person visits per day in the field.
• Coordinate care across medical, behavioral health, and community services.
• Document in real-time or by end of day using internal systems.
• Coordinate care transitions and follow-ups across providers.
• Engage and advocate for timely access to services and resources.

Skills

Case management

Healthcare experience

Communication skills

Time management

Documentation skills

Tools

Case management platforms

Communication tools

Documentation systems

Job description

Pacific Health Group seeks a Lead Care Coordinator to guide members through ECM programs, addressing social determinants of health with in-depth field engagement. You’ll build trust, coordinate services, and advocate for timely access to care while managing a sizable caseload in a hybrid California setting.

Ideal candidates bring 3–5 years in case management or healthcare, strong communication, and proficiency with documentation systems. Travel within the county is required.