Field-based Appliance Repair Technician

ZipRecruiter; Moyock (NC); Remote; USD 65,000 - 120,000; Full time

Job summary

Join a leading company as an appliance repair technician specializing in Whirlpool services. Enjoy the convenience of a company-provided vehicle and the opportunity to deliver outstanding customer service. Immediate openings available for skilled technicians.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Bonus Pay

Paid Training

Growth and Career Advancement Opportunities

Qualifications

• Experienced with refrigeration sealed system repair.
• Prior experience in appliance repair, HVAC, electrical, or related fields preferred.

Responsibilities

• Meet with customers in their homes, providing exceptional service.
• Expertly diagnose and repair major appliances.
• Utilize handheld devices to update work orders digitally.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Job description

Job Description

Salary: 65,000-120,000

Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.

Benefits/Perks

• Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term, Accident and Critical Illness
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Holidays
• Retirement Plan
• Bonus Pay
• Paid Training
• Growth and Career Advancement Opportunities

Job Summary

Join our team today! We are currently seeking a skilled appliance repair technician who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing in Whirlpool Brand Service.

Responsibilities

• Meet with customers in their homes or places of business, providing a personalized and exceptional service experience.
• Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
• Exceed performance metrics to qualify for performance incentives.
• Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.
• Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.
• Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.
• Safely operate company vehicles when traveling to customer locations.
• Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
• Consistently deliver a superior 5-star customer experience.

Qualifications

• Enthusiastic and customer service-oriented attitude.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
• Willingness to learn and develop new skills.
• Experienced with refrigeration sealed system repair.
• Must have a valid driver’s license.
• Proficient in English (bilingual skills are advantageous).
• Ability to lift or maneuver objects weighing up to 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.

Remote work possible.