Field Service Technician (Remote Tri-Cities area, Washington)

Pitney Bowes; Richland, Pasco, Kennewick (WA, WA, WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Service Technician in the Tri-Cities area of Washington. This remote role involves providing exceptional customer service, repairing and installing mailing technology, and requires a valid driver's license and mechanical skills. The position offers a competitive pay range and opportunities for additional earnings through sales. Join a dynamic team dedicated to enhancing client experiences.

Benefits

Medical Insurance

Vision Insurance

401(k)

Qualifications

• Valid driver's license and clean driving record required.
• Ability to lift over 55 pounds and perform physical tasks.

Responsibilities

• Deliver outstanding customer service and ensure client satisfaction.
• Repair and troubleshoot hardware and software solutions.
• Install and service Pitney Bowes equipment.

Skills

Customer Service

Mechanical Skills

Electrical Skills

Troubleshooting

Sales Motivation

Tools

Windows

PC Networking

Automated Equipment

Job description

Field Service Technician (Remote Tri-Cities area, Washington)

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Field Service Technician (Remote Tri-Cities area, Washington)

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This range is provided by Pitney Bowes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $28.00/hr

Direct message the job poster from Pitney Bowes

As a Field Service Technician at Pitney Bowes, you will play a pivotal role in enhancing the client experience throughout their lifecycle.

This is a Remote role that will be within 4 hours the Tri-Cities area (Kennewick, Pasco, and Richland) in Washington.

In this role, you will have a consistent Monday through Friday schedule working in alignment with traditional office hours. Overtime may be required.

The wage range for this position is $22 to $28 per hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

This position is eligible to earn an incremental incentive of 10% on any sale of service or parts you present to Pitney Bowes clients.

You are a mechanically inclined individual who thrive in a client-facing environment. You will provide exceptional service to a diverse range of clients, supporting field service for all our shipping and mailing technology, from Inserters to Lockers.

You will:

• Deliver outstanding customer service, ensuring client satisfaction and loyalty.
• Repair and troubleshoot both hardware and software solutions, minimizing client callbacks.
• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment, and train clients on its use.
• Cover a multi-zip code territory within 4 hours of Tri-Cities area in Washington, with up to 80% driving time. Travel beyond this radius may be required.
• Use hand tools or small power tools to perform repairs, maintenance, and installations.
• Always maintain a safe and clean work environment.

Your Background as a Field Service Technician, you:

• Enjoy working on and repairing mechanical or electrical components.
• Comfortable managing significant driving time and working in a field-based role.
• Motivated by the opportunity to earn additional income through sales of services or parts.
• Ability to lift over 55 pounds with or without accommodation, and to bend, squat, stoop, or stand for extended periods.
• Valid driver's license, clean driving record, and reliable transportation.
• Familiarity with Windows environment and basic knowledge of PC and Networking (Preferred).
• Experience with automated equipment (Preferred).

Our Team: Pitney Bowes SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.

Explore Our Mail Stations:

• SendPro Series C&P: Efficiently automate the insertion of mail into envelopes.
• DI2000: Streamline the process of opening mail and creating/printing documents.
• Smart Lockers: Our latest innovation for secure and convenient mail handling.

These machines are designed to enhance productivity by automating tasks such as envelope insertion, mail opening, document creation/printing, and office document shredding.

• PitneyShip Cube
• Smart Lockers

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Customer Service

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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