Field Assurance Lab Tech — Complaints & Lab Ops (Contract)

MillenniumSoft Inc; Tempe (AZ); On-site; USD 24,000 - 34,000; Full time

Job summary

Medical Devices Company in Tempe, AZ is seeking a Field Assurance Lab Tech on a 12-month contract. 40 hours per week, Monday to Friday, first shift, with in-person interviews. The role supports lab activities, documentation, shipping, and compliance within a fast-paced testing environment.

Ideal candidates have an AA or equivalent, ability to lift 50 lbs, and proficiency with MS Office. Work involves cross-functional collaboration and adherence to GDP/GLP standards, under supervision.

Qualifications

• Communication skills both written and verbal.
• Detail-oriented with strong organizational abilities.
• Ability to work independently and in cross-functional teams.
• Basic problem-solving and troubleshooting skills.
• Proficient in MS Office applications.
• Able to lift at least 50 lbs.

Responsibilities

• Document complaint samples received in the Field Assurance Lab for evaluation.
• Ship sample return kits domestically and internationally; track and communicate status.
• Ensure accurate and timely shipping of sample return kits.
• Track shipping inventory and order supplies from approved vendors.
• Oversee image/video review requests and maintain trackers.
• Maintain GDP when recording preliminary and sample analysis results.
• Escalate unexpected issues to Supervisor/Manager.
• Maintain GLP and a clean work environment.
• Foster professional relationships with customers and support staff.
• Handle storage and disposal of complaint samples per procedures.
• Support continuous improvement of lab processes.
• Understand and follow procedures and regulatory requirements.

Skills

Communication skills

Detail-oriented

Teamwork

Problem-solving

MS Office

Lifting 50 lbs

Education

High school diploma

Associate degree or equivalent experience

Tools

FedEx shipping system

Job description

Medical Devices Company in Tempe, AZ is seeking a Field Assurance Lab Tech on a 12-month contract. 40 hours per week, Monday to Friday, first shift, with in-person interviews. The role supports lab activities, documentation, shipping, and compliance within a fast-paced testing environment.

Ideal candidates have an AA or equivalent, ability to lift 50 lbs, and proficiency with MS Office. Work involves cross-functional collaboration and adherence to GDP/GLP standards, under supervision.