Field Applications Engineer - Cellular IoT Solutions

Semtech; United States; Remote; USD 91,000 - 169,000; Full time

Job summary

An innovative firm is seeking a Field Applications Engineer to join their Wireless Applications team. This role is pivotal in supporting pre and post-sales activities, requiring strong technical expertise in wireless telecommunications and excellent communication skills. You will engage with customers throughout the entire lifecycle, providing essential training and technical support for cutting-edge IoT cellular solutions. If you are a self-motivated individual with a passion for technology and a desire to drive product performance, this opportunity offers a dynamic environment where your contributions will shape the future of IoT solutions.

Qualifications

• 5+ years of experience in wireless telecommunications with strong technical knowledge.
• Bachelor's degree in Engineering or Computer Science is required.

Responsibilities

• Provide pre and post-sales support for wireless IoT products.
• Conduct training and product demos for customers and partners.
• Assist in qualifying customer reference designs and technical inquiries.

Skills

Wireless Telecommunications

Technical Communication

Presentation Skills

Self-Motivation

Customer Training

Education

Bachelor of Electrical Engineering

Bachelor of Computer Engineering

Bachelor of Computer Science

Tools

IoT Products

Cellular Systems

Networking Protocols

Job description

Semtech’s Wireless Applications team is a group of passionate and talented engineers tasked with developing and delivering industry-leading Internet of Things (IoT) cellular solutions. We enable our customers and partners to achieve a new standard of IoT product performance, and we have a versatile and exceptionally talented team of individuals to make this vision a reality!

Job Summary

The Field Applications Engineer (FAE) position supports pre and post-sales activities with the Regional Sales Managers (RSMs), encompassing technical support for qualified opportunities, product/solutions training, and seminars for distributors, sales reps, and customers. Strong presentation skills, solid wireless technical knowledge, initiative, and a business sense of urgency are critical to speeding up the sales cycle. Our FAE engagement model spans the complete customer lifecycle, from onboarding through maturation to offboarding.

Responsibilities

1. Provide pre and post-sales support to technical inquiries through Regional Sales Managers (RSMs) for wireless IoT products, including cellular, LoRa, GNSS and short-range radio.
2. Make sales calls with RSMs in the Western and Central US market.
3. Recommend products, services, and general application guidelines based on customer requirements.
4. Set strategies to combine technology that will result in helping RSMs to close sales.
5. Responsible for customer, distributor, and partner training and product demos.
6. Assist in qualifying customer reference designs on hardware and application scripting.
7. Provide technical responses to RFIs and RFPs using Semtech products and services.
8. Develop training materials and application notes for IoT products.
9. Conduct application demonstrations for seminars, trade shows, and key customers.
10. Provide constant feedback to product management for new product development.
11. Communicate module field failures to design and development and assist with problem resolution.
12. Set expectations on the product roadmap, carrier, and type approval certifications.

Minimum Qualifications

1. Bachelor of Electrical Engineering, Bachelor of Computer Engineering, Bachelor of Computer Science, or equivalent.
2. 5+ years’ experience in wireless telecommunications.
3. Strong technical knowledge of cellular systems.
4. Excellent communication, interpersonal, and presentation skills.
5. Highly self-motivated and autonomous.

Desired Qualifications

1. Knowledge and experience in the IoT marketplace.
2. Professional background Cellular/LoRa protocols.
3. Hardware design skills.
4. Embedded application/software design experience.
5. Microprocessor integration.
6. Knowledge of networking protocols (IP, TCP, Ethernet, IP Addressing, Subnetting, DNS, security).
7. Project Management skills to be able to prioritize time and resources to meet customer timelines and complete equipment certifications.

Location

Remote - Western USA, Pacific Northwest USA, Southwest USA or Central USA.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

A reasonable estimate of the pay range for this position is $91,000-$169,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education, and experience, as well as job location and the value of other elements of an employee’s total compensation package.