Field Applications Engineer II: Hybrid & Travel-Heavy Tech Support

ZEISS Group; Bloomfield (CT); Hybrid; USD 105,000 - 131,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Group in Bloomfield, CT invites a Field Applications Engineer to join our team. This hybrid role supports pre-sales demos and post-sales assistance for Industrial Metrology products, with travel across the USA and internationally (35-50%).

You’ll deliver product demonstrations, trainings, and field support, helping customers understand and apply ZEISS hardware and software systems. The ideal candidate has a four-year engineering or physics degree, strong communication, and solid experience

Qualifications

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
• The FAE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Field Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
• Self-starter, comfortable working independently.
• Proficient at Microsoft 365 and related software packages.
• Valid Driver’s License

Responsibilities

• Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network.
• Facilitate the flow and accuracy of technical information to the field sales force.
• Maintain a focus on advanced applications and new ZEISS technology.
• Support the introduction of new products into the North American Market.
• Provide technical training programs to the field sales personnel and IM dealer network.
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical after-sales support for customers to help insure successful use of ZEISS systems.
• Provide customer training as needed to supplement the Applications Engineering staff.
• Provide support for all Carl Zeiss Industrial Metrology systems
• Respond to all customer related software/applications support questions.
• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
• Aid with software & system testing in support of product development.
• File accurate software performance reports.
• Provide technical after-sales support for customers to help ensure successful use of our system.
• Provide applications expertise for necessary project-related activities
• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
• Estimate anticipated Gage R&R results.
• On-site implementation of quoted application items.
• The ability to understand and support IT related issues
• Windows Operating System knowledge.
• Networking.
• Database Management.
• The ability to understand Statistical Process Control (SPC) concepts.
• The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
• Other duties as required.

Skills

Verbal communication

Self-starter

Microsoft 365

Read engineering drawings

Education

Bachelor's degree in Engineering, Computer Science, or Physics

Tools

Microsoft 365

Job description

ZEISS Group in Bloomfield, CT invites a Field Applications Engineer to join our team. This hybrid role supports pre-sales demos and post-sales assistance for Industrial Metrology products, with travel across the USA and internationally (35-50%).

You’ll deliver product demonstrations, trainings, and field support, helping customers understand and apply ZEISS hardware and software systems. The ideal candidate has a four-year engineering or physics degree, strong communication, and solid experience