Field Applications Engineer, Broadband Access

Kontron; Dallas, Northern (TX, KY); Hybrid; USD 90.000 - 115.000; Vollzeit

Zusammenfassung

Kontron America is seeking a Field Applications Engineer for Broadband Access to join our hardware team. You will work closely with sales, product management, and R&D to provide technical expertise, enable successful customer evaluations, and support deployments of broadband access equipment.

The role requires a strong background in access technologies, excellent communication skills, and the ability to engage with customers in both pre-sales and post-sales contexts.

Qualifikationen

• Bachelor's degree or equivalent experience in Electrical/Computer Engineering or related field.
• 3+ years as an FAE, sales engineer, systems engineer, or network engineer in broadband access.
• Strong understanding of PON (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking.

Aufgaben

• Provide pre-sales technical support including product presentations, solution design and technical proposals.
• Lead PoC trials, lab evaluations, and field demonstrations of broadband access equipment.
• Assist customers with network design, integration, and interoperability testing with OSS/BSS and management platforms.
• Act as a technical liaison between customers and internal teams (R&D, product management, support).
• Deliver technical training and knowledge transfer to customers, partners, and internal teams.
• Provide post-sales support during deployment, including troubleshooting and performance optimization.
• Capture feedback and contribute to product roadmap discussions.

Kenntnisse

PON technology

Wi-Fi and VoIP

Ethernet switching

IP networking

Lab testing & demos

Pre-sales support

Customer communication

Troubleshooting

Ausbildung

Bachelor's degree in Electrical/Computer Engineering or related field

Tools

SNMP

NETCONF/YANG

TR-069/TR-369

Jobbeschreibung

Field Applications Engineer, Broadband Access

Kontron is a global leader in IoT/Embedded Computing Technology (ECT). Kontron offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state-of-the-art technologies, Kontron provides secure and connected applications for a wide variety of industries. As a result, customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles and the best fully integrated applications.

In addition to being an established global presence with opportunities for growth, Kontron encourages communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron a fast-paced, friendly, and enjoyable workplace with competitive salaries, and excellent benefits.

We have an exciting remote opportunity for a professional role as a Field Applications Engineer- Broadband 2 within our hardware sector to join our Kontron Family!

About Us

We are a leading provider of broadband access equipment, delivering innovative solutions that enable service providers to expand network capacity, improve efficiency, and enhance customer experience. Our portfolio includes fiber (PON/FTTx) OLTs, ONTs, and wireless CPEs designed to meet the demands of large, regional, and rural service providers.

Position Overview

We are seeking a Field Applications Engineer (FAE) to join our customer-facing engineering team. The FAE will work closely with sales, product management, and R&D teams to provide technical expertise, ensure successful customer evaluations, and support deployments of our broadband access equipment. This role requires a strong technical background in access technologies, excellent communication skills, and the ability to work effectively with customers in both pre-sales and post-sales engagements.

Key Responsibilities

• Provide pre-sales technical support to service providers, including product presentations, solution design, and technical proposals.
• Lead proof-of-concept (PoC) trials, lab evaluations, and field demonstrations of broadband access equipment.
• Assist customers with network design, integration, and interoperability testing with OSS/BSS, management platforms, and third-party systems.
• Act as a technical liaison between customers and internal teams (R&D, product management, and support).
• Deliver technical training and knowledge transfer to customers, partners, and internal teams.
• Provide post-sales support during deployment, including troubleshooting, configuration, and performance optimization.
• Capture customer feedback and contribute to product roadmap discussions.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (or equivalent experience).
• 3+ years of experience as an FAE, sales engineer, systems engineer, or network engineer in broadband access, telecom, or networking industry.
• Strong understanding of PON (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking.
• Familiarity with OLTs, ONTs, Wi-Fi CPEs, and broadband network design.
• Experience with network management protocols (SNMP, NETCONF/YANG, TR-069, TR-369) and OSS/BSS integration.
• Hands-on experience with lab testing, interoperability trials, and customer demos.
• Strong troubleshooting skills with packet captures, lab tools, and diagnostic platforms.
• Excellent communication, presentation, and relationship-building skills.
• Willingness to travel (50%) to customer sites, labs, and industry events.

What We Offer

• Competitive compensation and benefits package.
• Opportunity to work with cutting-edge broadband technologies.
• High-visibility role with direct impact on sales success.
• Collaborative and innovative work environment.
• Career development and training opportunities.

Kontron America is an ITAR (International Traffic in Arms Regulation) registered facility administered by the U.S. Department of State Directorate of Defense Trade Controls (DDTC). To be eligible for employment under the ITAR, and individual must be a U.S. person. As per U.S. Code of Federal Regulations § 120.62, a U.S. person under ITAR includes U.S. citizens, lawful permanent resident as defined in 8 U.S.C. 1101(a)(20)/Green Card holders, and protected individuals in 8 U.S.C. 1324b(a)(3).

Looking for an honorable, professional, ethical, team player to work in a team environment who wants to be a contributor to the success of the organization.