Field Applications Engineer

Support Revolution; Arlington (VA); On-site; USD 140,000 - 155,000; Full time

Job summary

Supermicro is seeking a Field Application Engineer (FAE) to join a dynamic team that fuels growth in global IT opportunities. The FAE will engage customers from ground to executive levels, manage cross-functional projects, and ensure solutions meet customer requirements with strong technical leadership.

The role requires 5+ years in compute/storage or data center IT infra, solid knowledge of x86 server architecture, and fluency in hardware/software interactions.

Qualifications

• Bachelor's or master's degree in engineering (EE/CS preferred).
• Hands-on data center and liquid cooling experience is a plus.
• Excellent communication skills and business sense required.
• Minimum 5 years of related experience with compute/storage server or data center IT infrastructure.
• Strong background in x86-based server architecture.
• Familiarity with firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, and data center ops is a plus.
• Strong technical communication and leadership to drive investigations across disciplines.
• Ability to work independently in high-pressure environments.

Responsibilities

• Support revenue growth at all assigned accounts.
• Provide solution architecture and presentations to expand Fortune1000 account penetration and loyalty.
• Work with sales and extended teams to map customer requirements and optimized technical solutions.
• Provide technical leadership in Pre-Sales and oversee solution implementation.
• Engage with C-level technical customers, build trust and drive outcomes.
• Diagnose complex hardware/software system interactions and guide resolution.
• Lead investigations and coordinate cross-team activities in the field.
• Develop and review system solutions, bids, and technical presentations.
• Travel to on-site facilities up to 25% as needed for integration.

Skills

Solution architecture

Presentation skills

Pre-Sales leadership

C-level communication

Hardware-Software interaction

x86 server architecture

Independent work under pressure

Education

Bachelors/Masters in engineering

Tools

Linux

Windows

Virtualization

Storage

GPUs

AI/ML

Liquid Cooling

Firmware

Job description

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Support revenue growth at all assigned accounts
• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with C-level technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic hardware architecture understanding and debug skills
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Qualifications:

• Bachelors' or Masters' degree in engineering discipline; computer engineering, electrical engineering, or computer science preferred
• Hands on Data Center and Liquid Cooling experience is a definite plus
• Excellent communication skills and business sense required
• Minimum 5 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86-based server architecture
• Solid hardware system understanding and diagnostics skills
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling and data center operations is a plus
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
• Individual must be able to work effectively and independently in high pressure environments

Salary Range

$140,000 - $155,000

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.