Sr. Field Applications Engineer

Supermicro; San Jose (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Supermicro is seeking a Sr. Field Application Engineer in San Jose, California. This role focuses on developing opportunities in the global IT market, requiring strong customer and solution orientation. You will collaborate with teams to deliver optimized technical solutions and lead pre-sales implementations.

The ideal candidate will have a relevant engineering degree and experience in Compute/Storage Server or IT Infrastructure. Excellent communication skills and technical problem-solving abilities are essential.

Qualifications

• 5-8 years related experience in Compute/Storage Server or IT Infrastructure.
• Solid HW system expertise and diagnostics skills.
• Ability to work effectively in a high-pressure environment.

Responsibilities

• Expand Fortune1000 account penetration and loyalty.
• Provide optimized technical solutions.
• Engage with technical customers to maintain trust.
• Manage engineers during product development.

Skills

Solution architect and presentation skills

Technical leadership

Technical problem-solving

HW debug skills

Strong communication skills

Experience with x86-based server architecture

Familiarity with Firmware and virtualization platforms

Education

Bachelors' or Masters' degree in engineering discipline

Tools

Linux

Windows

Job description

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Req ID

29159

Job Summary

The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties And Responsibilities

• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversees implementation of such solutions
• Effectively engage with technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills
• Manage product HW and SW engineers during product development
• Manage teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 10%)

Qualifications

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Excellent communication skills and business sense required
• Minimum 5-8 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86-based server architecture
• Solid HW system expertise and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Individual must be able to work effectively in a high pressure environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.