Field Application Scientist

SPT Labtech; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus

Private medical insurance

Diversity and inclusion

Job summary

SPT Labtech is seeking a Field Application Scientist based in the Houston, TX area to support Central USA customers with demonstrations, training and protocol development across our liquid handling portfolio including firefly, mosquito, and dragonfly. You will collaborate with sales, marketing and a global FAS team to turn customer challenges into results.

The role requires a MSc with five years’ experience or a PhD with two years in a Biological Science discipline related to liquid handling or

Qualifications

• MSc with at least five years' practical experience or a PhD with at least two years in a Biological Science discipline, liquid handling or automation.
• Working knowledge of NGS methods with experience in liquid handling and automation preferred.
• Experience in genomics, drug discovery, or structural biology is advantageous.

Responsibilities

• Organize and run product demonstrations on all SPT Labtech liquid handlers.
• Provide applications-based training to new and existing users of liquid handling instruments.
• Offer remote and in-person applications support to end-users.
• Develop and optimize automation protocols to improve client operations.
• Contribute to conference strategy and present customer-driven content.
• Maintain Salesforce records and collaborate with marketing and sales teams.
• Mentor Associate FAS and support team onboarding.

Skills

Presentation skills

Training skills

Leadership

Independent work

Teamwork

Travel readiness

Education

MSc in Biological Science

PhD in Biological Science

Job description

Join SPT Labtech as a Field Application Scientist based in the Houston, Texas area, and be the scientist our Central USA customers rely on. You'll run demos, train users and build automation protocols across our liquid handling portfolio, including firefly, mosquito, and dragonfly, working closely with sales, marketing and a global FAS team to turn customer challenges into results.

About us:

Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For over two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab.

About the role:

We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications in which our instruments are used. The role will require significant travel throughout Central USA, with occasional travel to the East or West USA and our UK headquarters. The role requires working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules, but as our FAS team are home-based, there will be flexibility in scheduling appointments with customers and colleagues, allowing for a balance in work and personal responsibilities.

Pre-Sales

• Organize and run product demonstrations on all SPT Labtech liquid handlers.

Subject Matter and Instrument Expertise

• Maintain a high-level operational knowledge of our liquid handling products.
• Maintain high level of subject matter knowledge in relevant application areas.
• Provide on-going subject matter expertise support to FAS and Territory Management teams.

Training and Support

• Arrange and provide applications-based training to new and existing users of all SPT Labtech and Apricot liquid handling instruments.
• Provide on-going remote and in-person applications support to end-users.
• Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations.

Internal Support

• Contribute to conference strategy and attend conferences.
• Maintain Salesforce recordkeeping.

Marketing

• Seek and deliver a targeted amount of marketing content in the form of customer-driven applications notes, webinars, and conference-presentations, including posters.
• Participate in strategic collaborations to regularly deliver scientific content for marketing.
• Collect customer feedback (product development, software, etc).
• Maintain positive customer relationships.

Mentorship

• Mentor and provide guidance to Associate FAS, as needed.

Skills & Attributes

• MSc with at least five years' practical experience or a PhD and at least two years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment.
• Working knowledge of NGS methods used in research, with experience using liquid handling and automation being preferable (HTS, Assay Development, or molecular or structural biology backgrounds will also be considered).
• Experience with workflow optimization in genomics, drug discovery, and structural biology.
• Good understanding of genomics, drug discovery, and structural biology.
• Practical experience with genomics/molecular biology is desirable.
• Ability and willingness to travel extensively (up to 75%), including internationally.
• Amiable personality; excellent organizational, analytical, troubleshooting, record-keeping, and communication skills; professional demeanour.
• Previous experience in field applications, teaching, marketing or customer service a plus.
• Leadership ability with a demonstrated record of mentorship.
• Ability to work efficiently and both independently and within a team structure.
• Ability to work toward corporate goals.
• Excellent presentation and training skills.

Our commitment to you:

You will be collaborating with talented professionals in a motivated and driven team.

We offer a competitive salary package, performance-related bonus and comprehensive, valued benefits, including private medical insurance.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status.

We prioritise supporting our employees' diverse needs as we strive for excellence together.