Field Application Scientist

SPT Labtech; San Diego (CA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Performance-related bonus

Private medical insurance

Job summary

SPT Labtech in the San Diego area is seeking a Field Application Scientist to join our global FAS team. You will provide expert-level support for our liquid handling products, collaborate with sales, Marketing, and end-users, and travel extensively across the Southwest USA with occasional trips to the East USA and the UK.

The role demands a well-organized scientist with strong domain knowledge, comfortable presenting, training, and supporting customers in diverse time zones.

Qualifications

• MSc with 5+ years' practical experience or PhD with 2+ years in biology, liquid handling, automation.
• Experience with NGS methods and genomics workflows is preferred.
• Willingness to travel up to 75%, including international travel.

Responsibilities

• Organize and run product demonstrations on all SPT Labtech liquid handlers.
• Provide applications-based training and remote/in-person support to end-users.
• Develop and enhance liquid handling protocols to optimize client operations.
• Maintain Salesforce records and contribute to conference strategy.
• Create customer-driven marketing content, webinars, and conference presentations.
• Mentor Associate FAS and collaborate across teams.

Skills

MSc +5 yrs practical exp

PhD +2 yrs practical exp

Genomics knowledge

NGS methods

Liquid handling automation

Presentation skills

Travel up to 75%

Education

MSc in Biological Sciences

PhD in related field

Tools

Salesforce

Job description

We have an exciting opportunity for a Field Application Scientist, ideally to be based in the San Diego area at SPT Labtech. You will be part of the global FAS team which serves as the key interface between the sales team, Marketing and end-users and will provide expert-level support for our liquid handling suite of products.

About us:

Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For over two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab.

Want to be part of a team that’s making a difference to human health?

About the role:

We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications in which our instruments are used. The role will require significant travel throughout the Southwest USA, with occasional travel to the East USA and our UK headquarters. The role requires working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules, but as our FAS team are home-based, there will be flexibility in scheduling appointments with customers and colleagues, allowing for a balance in work and personal responsibilities.

The FAS responsibilities will include, but are not limited to:

Pre-Sales

• Organize and run product demonstrations on all SPT Labtech liquid handlers.

Subject Matter and Instrument Expertise

• Maintain a high-level operational knowledge of our liquid handling products.
• Maintain high level of subject matter knowledge in relevant application areas.
• Provide on-going subject matter expertise support to FAS and Territory Management teams.

Training and Support

• Arrange and provide applications-based training to new and existing users of all SPT Labtech liquid handling instruments.
• Provide on-going remote and in-person applications support to end-users.
• Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations.

Internal Support

• Contribute to conference strategy and attend conferences.
• Maintain Salesforce recordkeeping.

Marketing

• Seek and deliver a targeted amount of marketing content in the form of customer-driven applications notes, webinars, and conference-presentations, including posters
• Participate in strategic collaborations to regularly deliver scientific content for marketing.
• Collect customer feedback (product development, software, etc).
• Maintain positive customer relationships.
• Mentor and provide guidance to Associate FAS, as needed.

Skills & Attributes

• MSc with at least five years’ practical experience or a PhD and at least two years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment.
• Working knowledge of NGS methods used in research, with experience using liquid handling and automation being preferable (HTS, Assay Development, or molecular or structural biology backgrounds will also be considered)
• Experience with workflow optimization in genomics, drug discovery, and structural biology.
• Good understanding of genomics, drug discovery, and structural biology.
• Practical experience with genomics/molecular biology is desirable.
• Ability and willingness to travel extensively (up to 75%), including internationally.
• Amiable personality; excellent organizational, analytical, troubleshooting, record-keeping, and communication skills; professional demeanour.
• Previous experience in field applications, teaching, marketing or customer service a plus.
• Leadership ability with a demonstrated record of mentorship.
• Ability to work efficiently and both independently and within a team structure.
• Ability to work toward corporate goals.
• Excellent presentation and training skills.

Our commitment to you:

You will be collaborating with talented professionals in a motivated and driven team.

We offer a competitive salary package, performance-related bonus and comprehensive, valued benefits, including private medical insurance.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.