Field Application Engineer, Federal

CEIA USA; Hudson (OH); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Training

Education Assistance

PTO 20 days

Paid Holidays

Health benefits

Life Insurance

401(k) with match

Annual Bonus

Job summary

CEIA USA, based in Hudson, OH, seeks a Field Applications Engineer to be the technical expert in metal detectors. The role includes delivering trainings, supporting customers, and assisting sales with technical presentations and tradeshows.

You will perform on-site installations, develop training materials, and collaborate with the Technical Director and sales team. Occasional travel up to 75% is required, with potential remote work and a dynamic, customer-focused environment.

Qualifications

• Bachelor's degree in Physics or Electrical/Electronic is required.
• 1-3 years in security detection or related fields; strong technical aptitude.

Responsibilities

• Provide technical trainings/re-certifications to internal employees, customers, and commercial partners.
• Assist with design, development, and evaluation of training programs for internal teams and customers.
• Perform on-site installation and training of new and legacy equipment.
• Create reports documenting results of trials and customer interactions.
• Maintain knowledge of all company products.

Skills

Technical training

Customer support

Presentations

MS Office

Education

Bachelor's degree in Physics or Electrical/Electronic

Tools

SharePoint

PowerPoint

Job description

Who is CEIA USA?

Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.

CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.

www.ceia-usa.com

Job Description Summary

The Field Applications Engineer is responsible for being the technical experts in the field of metal detectors. As an expert the position is expected to carry out technical support activities, train, and support sales.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical trainings/re-certifications to internal employees, customers, and commercial partners.
• Assists in the design, development, implementation, and evaluation of technical training programs for internal teams, external partners, and equipment end-users.
• Assist the Technical Director and Sales team with presentations and tradeshows as required.
• Provide technical support for all current and potential key account customers
• Assist the Technical Director and Sales team with custom solutions for new potential business.
• Assist with the development and maintenance of internal documents and procedures
• Create reports documenting results of trials, customer interactions, and other relevant technical matters
• Perform on-site installation and training of new and legacy equipment.
• Develop relationships with key account customers and obtain crucial technical feedback
• Work closely with the T&M and SI Labs to test, certify, and develop standards, test items and equipment, and provide product feedback.
• Assist in the management of department documents and SharePoint site.
• Maintain thorough knowledge of all company products.
• Completes special projects as assigned.

Requirements

Required Qualifications

• One to three years of technical experience in security detection, or with physics and/or electrical/electronic equipment fields.
• U.S. Citizenship with ability to obtain and maintain a U.S. Secret Security Clearance
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education, Experience, and Knowledge

• Bachelor’s degree in Physics or Electrical/Electronic is required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Qualifications

• Thorough knowledge of the Company’s products
• Experience creating presentations, training materials, and job aids is preferred.
• Experience with classroom facilitation for technical and non-technical training is preferred

Working Conditions

Environment: This position may be remote or based in the CEIA USA office. If working remote, the employee will need to have access to an office setting. When traveling to customer sites, the employee will encounter various environments based on the application.

Exposures Encountered: Employee may encounter loud noise or extreme heat/cold within the various applications supported.

Essential Physical Requirements: This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, twisting, and climbing all day. Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Hours: Employee will be required to work weekends, nights, or be on-call as a regular part of the job.

Driver’s license and ability to maintain a driving record that is satisfactory to the Company’s liability insurance carrier is required.

Travel is required up to 75% of the time. Must be available to meet with clients both domestically and internationally. Overnight travel is required.

Supervisory Responsibility

No supervisory responsibility for position.

AAP/EEO

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Summary

At CEIA USA, we believe that taking care of our people is the key to building a thriving, high-performing team. That’s why we offer a comprehensive and market-leading benefits package, designed to support your well-being both inside and outside of work.

• Paid Training opportunities to enhance your Career, and Educational Assistance
• A Rich Paid Time Off Plan—20-day (4-week) annual accrual starting at DOH that progressively increases with tenure.
• Select Paid Holidays, including the FULL period between Christmas and New Years - paid as Holiday Time.
• Premium health benefits, and wellness resources to keep you and your family supported.
• Medical Plan options that include a $250/$500 PPO Deductible that is lucratively subsidized by the Company.
• Company Paid life insurance, short term disability, and long term disability.
• 401(k) with % match that is only capped by IRS maximums, and profit sharing; subject to eligibility requirements.
• Annual Bonus Potential after 1 full year of employment.

Check out our products at: https://www.ceia-usa.com/