Field Application Engineer

PEGATRON; Santa Clara (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Pegatron SVR in Santa Clara, CA is seeking a Field Application Engineer to act as the technical liaison between enterprise customers, sales, and internal engineering for data center ODM server and rack solutions.

You will coordinate across PM, hardware, software, and architecture teams from design through deployment, assist with RMA processes, and provide on-site support including travel domestically and internationally.

Qualifications

• Bachelor’s degree in EE, CE, Computer Science, or a related technical field.
• 2+ years of experience in hardware, systems, or field service engineering, preferably in an OEM/ODM environment.
• Solid understanding of server hardware, rack integration, data center infrastructure, ipmitool, Redfish API, and Linux/Windows environments.
• Experience with lifecycle spare parts planning (NPI to EOL) and analyzing TAT/costs using Excel, BI, or SAP.
• Strong customer-facing communication, a proactive ownership mindset, and crossfunctional coordination skills.

Responsibilities

• Serve as the primary technical contact for enterprise customers, translating complex requirements into internal engineering and manufacturing plans.
• Align crossfunctional teams (hardware, thermal, BIOS/BMC) to monitor project status and accelerate issue resolution.
• Diagnose systemlevel compute, storage, and network issues (x86/ARM), performing hands-on troubleshooting.
• Assist the HQ RMA management team in organizing the RMA process and providing status updates to all customers.
• Assist sales teams with technical presentations, solution proposals, and PoC demonstrations.
• Provide onsite support at customer facilities; requires domestic and international travel.

Skills

Customer facing

Cross-functional coordination

Hardware engineering

Linux/Windows environments

IPMI/Redfish

Excel

BI/SAP

Education

Bachelor's degree in EE/CE/CS

Job description

Pegatron SVR is hiring a Field Application Engineer (FAE)!

We are seeking a customerfacing engineer to serve as the technical liaison between enterprise clients, sales, and internal engineering teams for our data center ODM server and rack solutions. This role coordinates across PM, HW/SW, and architecture teams from initial design through deployment, while optimizing RMA processes to improve turnaround

time (TAT).

Key Responsibilities:

• Serve as the primary technical contact for enterprise customers, translating complex requirements into internal engineering and manufacturing plans.
• Align crossfunctional teams (hardware, thermal, BIOS/BMC) to monitor project status and accelerate issue resolution.
• Diagnose systemlevel compute, storage, and network issues (x86/ARM), performing handson
• Assist the HQ RMA management team in organizing the RMA process and providing status updates to all customers.
• Assist sales teams with technical presentations, solution proposals, and PoC demonstrations.
• Provide onsite support at customer facilities; requires domestic and international travel.

Qualifications:

• Bachelor’s degree in EE, CE, Computer Science, or a related technical field.
• 2+ years of experience in hardware, systems, or field service engineering, preferably in an OEM/ODM environment.
• Solid understanding of server hardware, rack integration, data center infrastructure, ipmitool, Redfish API, and Linux/Windows environments.
• Experience with lifecycle spare parts planning (NPI to EOL) and analyzing TAT/costs using Excel, BI, or SAP.
• Strong customerfacing communication, a proactive ownership mindset, and crossfunctional coordination skills.