Field Application Engineer

Socket.dev; Santa Clara (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Intrepid Control Systems seeks an Applications Engineer / Field Support Engineer to be the primary technical contact for customers in California. You will engage via phone, email, and onsite visits to resolve issues and liaise with the engineering team while enabling the Senior Applications Engineer to pursue new opportunities.

You will travel regionally within California, troubleshoot hardware and software, and support data loggers and networking tools.

Qualifications

• Bachelor's or Master's in Electrical/Electronics, Mechanical, Automotive Eng or related field.
• 1–3 years in technical support, systems engineering, or applications engineering.
• Knowledge of vehicle networks: CAN, LIN, FlexRay, Automotive Ethernet.
• Familiar with MATLAB, Python, and/or C++; able to troubleshoot hardware/software.

Responsibilities

• Be the first point of contact for technical support via phone, email, and onsite visits.
• Triage, debug, and resolve hardware, software, and electrical issues for customers.
• Travel to customer sites in California to diagnose field issues.
• Bridge customers with engineering, quality, and manufacturing teams.
• Document issues and resolutions; identify reliability improvements.
• Support commissioning and integration of customer test environments.
• Demonstrate data logger features and Vehicle Spy functionality to customers.
• Assist with proof-of-concept implementations for key customers.
• Provide guidance on vehicle networks (CAN, LIN, FlexRay, Automotive Ethernet).
• Collaborate with Senior Applications Engineer on handoffs and escalations.

Skills

Customer-facing communication

Troubleshooting hardware/software

Travel willingness

Cross-functional collaboration

Vehicle networks knowledge

Education

Bachelor's or Master's degree in Electrical/Electronics, Mechanical, Automotive Eng or related field

Tools

MATLAB

Python

C++

Vehicle Spy

CANalyzer

Job description

Description

About the Role

Intrepid Control Systems is seeking an Applications Engineer / Field Support Engineer to join our California team as the primary point of contact for technical customer support. In this role, you will engage with customers via phone, email, and onsite visits to resolve technical issues. You will serve as a liaison between our customers and Intrepid's engineering team, allowing the Senior Applications Engineer to concentrate on expanding new business opportunities.

Requirements

• Bachelor's or Master's degree in Electrical/Electronics Engineering, Mechanical Engineering, Automotive Engineering, or related field
• 1-3 years of experience in a technical support, systems engineering, or applications engineering role (automotive/embedded systems preferred)
• Working knowledge of vehicle network protocols: CAN, LIN, FlexRay, Automotive Ethernet
• Familiarity with MATLAB, Python, and/or C++
• Comfortable troubleshooting hardware, software, and electrical issues independently
• Strong customer-facing communication skills - phone, email, and in-person
• Willingness to travel onsite to customer locations as needed (California-based, with regional travel)
• Experience with tools like Vehicle Spy, CANalyzer, or similar diagnostic/logging tools is a plus
• Ability to work cross-functionally with engineering, quality, and manufacturing teams

Job Responsibilities

• Serve as first point of contact for technical support inquiries via phone, email, and onsite visits
• Triage, debug, and resolve hardware, software, and electrical issues reported by customers
• Travel onsite to customer locations to diagnose and resolve field issues on data loggers and networking tools
• Act as a technical bridge between customers and Intrepid's engineering, quality, and manufacturing teams
• Communicate new/recurring issues to engineering and help drive countermeasures to improve reliability and reduce service costs
• Support commissioning and integration of customer test environments
• Demonstrate data logger features, tools, and Vehicle Spy functionality to customers
• Assist with proof-of-concept implementations for key customers
• Provide technical guidance on vehicle networks including CAN, LIN, FlexRay, and Automotive Ethernet
• Help maintain and troubleshoot against requirements specifications for Intrepid data loggers
• Document customer issues, resolutions, and field failure trends
• Support upgrades and product recommendations for existing customers
• Collaborate closely with the Senior Applications Engineer on account handoffs and escalations