Field Application Engineer

eZone Staffing, LLC; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Base salary plus bonus

Medical/Dental/Vision

Job summary

eZone Staffing, LLC is seeking a Field Application Engineer for a fast-growing Bay Area-based wireless semiconductor company specializing in BLE and short-range connectivity. The role focuses on providing field technical support across the assigned territory.

You will collaborate with Sales and Engineering teams in the US and China, assist customers through evaluation and development, and travel as needed to support key accounts.

Qualifications

• Bachelor's degree in Electronics/CS or related field.
• Minimum 5 years of field support experience in semiconductors.
• Strong written and verbal English; Mandarin a plus.

Responsibilities

• Provide field technical support for assigned territory.
• Collaborate with Sales and Marketing to meet customer needs.
• Assist Sales in presenting a technical value proposition.
• Support customers in evaluation and development activities.
• Reproduce and diagnose customer issues with engineering teams in the US and China.

Skills

C/C++

I2C

SPI

UART

RTOS (FreeRTOS)

Zephyr

Debugging tools

English communication

Travel readiness

Education

Bachelors in EEEE or CS

Tools

Oscilloscope

Multimeter

Job description

Our client is a fast-growing specialist short range, low power wireless connectivity semiconductor company, currently one of the top two vendors in BLE space. Based on substantial growth over the last three years and with a strong pipeline of new customer designs and product releases, they are looking for a Field Application Engineer to join their FAE team. This person is preferred to be based in the Bay Area.

About the Role

This role entails providing Field technical support for assigned territory defined by Management.

Responsibilities

• Collaborate with cross functional team of Sales, Marketing to support customer technical requirements.
• Assist Sales in driving a technical value proposition to customers.
• Support customers in the evaluation process and application development.
• Conduct device experimentation to reproduce and understand customer’s issues and to independently find solutions to these issues.
• Clearly communicate solutions to customers and their issues to the division.
• We are looking for someone who understands how to work with our engineering teams in The US and China and who can leverage those to support our customers in a high touch engineering engagement.

Qualifications

• Bachelor's Degree and above in Electronic Engineering/computer science or related majors.
• Minimum of 5 years of field support experience in semiconductors or related industry.

Required Skills

• Experience with computer languages and embedded programming including but not limited to C/C++.
• Understand basic hardware and common interfaces such as I2C, SPI, UART, PWM, ADC, …
• Knowledge and hands-on experience with one or more of the short distance wireless protocols such as Bluetooth Low Energy (LE), Zigbee, RF4CE, Thread, 2.4Ghz, Proprietary, WiFi, or Bluetooth Classic.
• Familiarity and hands-on experience with RTOS such as Free RTOS, Zephyr is preferred.
• Strong problem solving and analytical skills, familiar with debugging tools such as multimeter, oscilloscope, ...
• Strong written and verbal communication skills in English (Mandarin is Plus).
• Able to travel domestically and internationally (occasionally).
• Previous employment with connectivity players such Nordic, TI, NXP, ST, Dialog, SiLabs or CSR an advantage.
• A desire to solve problems and a positive ‘can do’ attitude.
• The desire to work in a multinational team that strives for and demands the best performance possible.

Pay range and compensation package

• Competitive base salary commensurate with experience.
• Additional bonus based on revenue goals and design in performance.
• Medical, Dental, Vision coverage for employee and family.
• 401K with employer contribution.

Equal Opportunity Statement

We are committed to diversity and inclusivity.