Field Application Engineer

Aitech Systems Ltd.; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Aitech Defense Systems in Los Angeles, CA, is seeking a Field Applications Engineer to serve as the primary technical liaison for US customers. You will combine engineering expertise with customer-facing sales and support duties across space and defense product lines, helping translate requirements into practical solutions.

The role emphasizes pre- and post-sales support, customer training, technical demonstrations, and cross-functional collaboration with operations, R&D, and program management

Responsibilities

• Serve as primary technical contact for US customers, handling queries in person or virtually.
• Provide pre-sales and post-sales technical support.
• Train customers on Aitech products within their projects.
• Develop and maintain relationships with key clients in the space and defense sector.
• Deliver technical presentations and demonstrations to clients and prospective customers.
• Collaborate with operations and engineering to identify customer solutions and resolve issues.
• Work with Program Managers, R&D, and Engineering to promote and schedule technical fixes.

Skills

Customer engagement

Pre-sales support

Technical training

Client relationship management

Technical presentations

Job description

Aitech Defense Systems is renowned for its innovation in rugged embedded systems, designed to operate reliably in the challenging environments of military, defense, aerospace, and space applications. Founded in 1983, Aitech has a rich history of pioneering advancements such as the world's first conduction-cooled MIL-SPEC VMEbus board and has continually evolved its product line to include state-of-the-art SBCs, GPGPU-based AI applications, and advanced cybersecurity for mission-critical embedded systems and computers.

Joining us means you'll be working at the forefront of technology with projects that span across land, sea, air, and space, supporting some of the top prime contractors in the industry. This opportunity will allow you to contribute to groundbreaking projects and push the boundaries of embedded computing technology. You're more than a Field Application Engineer but rather an Application Consultant and a critical contributor to the success of Aitech.

The Field Applications Engineer serves as the primary technical point of contact for Aitech US customers, combining deep engineering expertise with customer-facing sales and support responsibilities. This role bridges the gap between customer requirements and Aitech solutions across the Space and Mil/Aero product portfolio.

Technical Customer Engagement & Support

• Serve as contact for Aitech US customers with technical or customer service queries virtually and in person conversations


• Provide pre-sales and post-sales technical support


• Train customers on Aitech products within their projects


• Develop and maintain strong relationships with key clients in the space and defense sector


• Deliver technical presentations and demonstrations to clients and prospective customers

Business Development & System Solutions

• Collaborate with the business development team to identify solution sets that meet customer requirements


• Evaluate customer requirements and provide personalized solutions


• Provide customer feedback and collaborate with cross-functional teams to develop and enhance products


• Stay current on the latest advancements and trends in space and defense technology

Internal Collaboration

• Communicate with Operations and Engineering to identify customer solutions and resolve technical issues


• Work with Program Managers, R&D, and Engineering to promote and schedule technical fixes


• Act as liaison between clients and internal teams, surfacing actionable insights to improve products and services


• Assist in preparing customer-facing documentation

Aitech offers a competitive total rewards package aligned with the individual's skills, knowledge, and experience, and in line with both internal standards and external market practices. The expected annual salary range for this role is $95,000 - $130,000 a year.