Field Application Engineer

Lucas James Talent Partners; Elgin (IL); On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

21 days PTO

5% discretionary annual bonus

Medical, dental, and vision insurance

Job summary

A global leader in industrial connectivity is seeking a technical support specialist to advance sales opportunities and provide on-site customer support. Candidates should hold a Bachelor's degree in engineering and possess 3-4 years of relevant experience. Strong skills in technical documentation and knowledge of AI tools are preferred. The role involves travel and offers a competitive salary package along with comprehensive benefits.

Qualifications

• Minimum 3-4 years of experience related to role.
• Knowledge of AI tools and their effective use is a plus.
• Ability to create technical documentation.

Responsibilities

• Advance sales opportunities toward design-in wins.
• Provide onsite customer support and presentations.
• Create and present technical training for customers.

Skills

Technical support

Solution development

Presentation software

3D modeling software

Education

Bachelor’s degree in engineering discipline

Tools

Windows OS

Office Suite

Job description

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarters in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high‑tech.

HARTING aims to be a trusted advisor to our customers and positions itself as the go‑to source expert for industrial connectivity solutions. We partner directly with Original Equipment Manufacturers (OEMs) and Distribution partners for standard product, designed‑in value‑added products, and product development initiatives.

Responsibilities

• Advance sales opportunities toward design‑in wins through technical support, solution development, and voice‑of‑customer feedback. This can include BOM building, coordinating prototype/sample builds, and creating comprehensive solution proposals.
• Provide direct responses to technical support inquiries from customers through the HARTING website and other digital contact platforms.
• Provide onsite support for customers (in partnership with the responsible salesperson) and onsite customer presentations and product demonstrations.
• Represent HARTING at trade shows and other customer‑facing events.
• Create technical documentation for customized components (i.e. private label, customized, modified, kitted parts).
• Develop and manage internal and external tools (e.g. selection guides, catalogs, search tools) that consolidate and simplify component selection to increase overall sales. Leverage existing internal sales and technical information platforms and AI to consolidate technical specifications and information for customers and provide effective response to inquiries.
• Provide product expertise and technical support for various internal departments including marketing, product management, sales, business development, and product development.
• Create and present in‑person and virtual technical presentations and trainings for customers and internal personnel. Develop training resources for HARTING employees related to product competence, utilization of digital tools, and job processes.
• Work with product management to gather, develop, and implement proper technical competence, resources, and materials for new product launches.
• Help create, facilitate, and maintain technical onboarding program for new employees.
• Other duties as assigned.
• Requires 15‑25% travel.
• Must have a valid passport for periodic international travel.

Requirements

• Bachelor’s degree (B.S.) in an engineering discipline preferably electrical or mechanical.
• 3‑4 years related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of current Windows OS and Office Suite products and various Windows applications including presentation software.
• Ability to use e‑mail and web browsing software and understand the uses to obtain, document and provide information. Familiarity with AI tools and how to use them effectively is a plus.
• Experience with 3D modeling software (beneficial).

Compensation and Benefits

HARTING USA offers an attractive total compensation package and employee benefits, including:

• Base salary: $85,000 – $92,000 (commensurate with experience, subject to change dependent on physical location).
• Eligible for a 5% discretionary annual bonus.
• 21 days PTO to start – quickly earn more PTO as you stay with us (36 days max).
• Medical, dental, and vision insurance – several Blue Cross Blue Shield plan options to choose from.
• Company‑sponsored life, AD&D, and short‑ and long‑term disability at no cost to employee.
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
• 401(k) with a 4% dollar‑for‑dollar match – fully vested upon eligibility.

HARTING Americas is a subsidiary of HARTING Technology Group, a German‑based global leader in industrial connectivity solutions.

As a third generation, family‑owned company with over 75 years of history, we continue to create value and shape the future with technologies for people. We work hard to fulfill personal, company, and customer goals, and are committed to our community with holiday drives and paid VTO. We also celebrate holidays, host theme days and sweater parties, and more!