Field Application Engineer

SAGEMCOM; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sagemcom is seeking a hands-on Field Application Engineer for our Dallas R&D team to support customer deployments, troubleshoot issues, and work closely with customers, R&D teams, modem vendors, and telecom carriers.

The role requires experience with embedded systems, IoT, and telecom products, plus strong knowledge of TCP/IP, Wi-Fi, and cellular networks. You will analyze logs, reproduce issues, and validate fixes in a fast-paced, global environment.

Qualifications

• Experience with embedded systems, IoT, connected devices, or telecom products.
• Good understanding of TCP/IP, Wi‑Fi, and cellular networks.
• Experience with 4G/LTE/5G, modems, or connectivity troubleshooting.
• Ability to analyze logs, reproduce issues, identify root causes, and validate fixes.
• Experience supporting customer deployments, PoCs, field testing, or technical integrations.
• Strong communication skills and ability to work directly with customers and engineering teams.
• Bachelor’s degree in Electrical/Computer/related Engineering preferred.

Responsibilities

• Support customer deployments, troubleshoot technical issues, and work closely with customers, R&D teams, modem vendors, and telecom carriers.
• Collaborate with customers and engineering teams to implement and validate field-ready solutions.

Skills

Embedded systems

IoT

Connected devices

Telecom products

TCP/IP

Wi-Fi

Cellular networks

Logs analysis

Root cause analysis

Customer deployments

Technical integrations

Communication skills

Education

Bachelor's degree in Electrical/Computer Engineering

Tools

Jira

Job description

Sagemcom is a leading global technology integrator specializing in broadband, video, and smart energy solutions. Our teams around the world innovate every day to deliver custom, high performance, and responsible technologies to telecom operators and utilities.

Today, Sagemcom is:

• The world's #1 provider of broadband solutions (home gateways and associated software services)
• A leading provider of video and audio solutions (4K video hubs, Video SoundBox)
• The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)

In 2025, Sagemcom reported €2.4 billion in revenue and employs 6,500 people across more than 50 countries.

Committed to sustainability and social responsibility, Sagemcom became a mission driven company in January 2022.

Want to shape the future of connected homes and networks? Join us.

Why join our Dallas R&D team?

• Work on next generation residential gateways and Wi Fi technologies deployed worldwide
• Be part of a global R&D organization with strong local ownership and decision-making
• Collaborate with hardware, RF, software, mechanical, and chipset partners
• See your designs go from concept to mass production
• Thrive in a fast paced, innovative, and multicultural environment

Position Overview

Job title: Field Application Engineer

About the Role

Sagemcom is looking for a hands-on Field Application Engineer to support customer deployments, troubleshoot technical issues, and work closely with customers, R&D teams, modem vendors, and telecom carriers.

What we’re looking for:

• Experience with embedded systems, IoT, connected devices, or telecom products
• Good understanding of TCP/IP, Wi-Fi, and cellular networks
• Experience with 4G/LTE/5G, modems, or connectivity troubleshooting
• Ability to analyze logs, reproduce issues, identify root causes, and validate fixes
• Experience supporting customer deployments, PoCs, field testing, or technical integrations
• Strong communication skills and ability to work directly with customers and engineering teams
• Bachelor’s degree in Electrical, Computer, or related Engineering field preferred

Experience with routers, gateways, CPEs, cellular modems, embedded Linux, Jira, or telecom operators would be a plus.

If you enjoy being hands-on, solving complex technical problems, and working at the intersection of customers and R&D, we’d love to connect.

Soft Skills

Methodical approach to troubleshooting and diagnostics.

Strong organizational skills for lab and inventory management.

Ability to handle multiple tasks and prioritize effectively.

Good communication skills when interacting with engineering teams.

Proactive, reliable, and team-oriented mindset