Field Application and Validation Engineer

SAGEMCOM; Richardson (TX); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Sagemcom is a leading technology integrator and the worldwide N°1 provider of broadband solutions. We seek a Field Application & Validation Engineer to act as the technical interface between customers and R&D, focusing on validation, deployment and issue reproduction.

You will develop validation procedures, automate tests, manage incidents through a ticketing system, and collaborate with R&D teams in Dallas, France and Tunisia to ensure product quality and successful customer deployments.

Competenze

• Experience in customer-facing technical roles or field engineering.
• Background in product validation and test execution.
• Familiarity with test automation frameworks and workflows.

Mansioni

• Serve as the primary technical contact for customers during validation and issue resolution.
• Support product validation activities in customer environments.
• Investigate, document, and track product issues and anomalies.
• Develop and maintain automated validation tests for common workflows.
• Coordinate incidents and service requests through resolution with internal teams.
• Collaborate with R&D teams in Dallas, France and Tunisia.

Conoscenze

Customer-facing

Validation

Test automation

Embedded systems

Troubleshooting

Communication

Strumenti

Robot Framework

Ticketing systems

Descrizione del lavoro

Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.

Today, our Group is:

• The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services)
• The leading provider of audio-video solutions (4K video hubs and the Video SoundBox )
• The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)

Sagemcom posted €2,3 billion of revenues in 2024. The headcount of 6,500 employees works in more than 50 countries. Sagemcom strives every day to honour its commitment to societal and environmental responsibility, as part of its continual improvement policy. This is the reason why Sagemcom became a \"mission-driven company\" at the start of January 2022.

Position Summary

The Field Application & Validation Engineer serves as the primary technical interface between customers and R&D teams. The role focuses on product validation, customer support, deployment of local validation resources, test automation, and investigation of field-reported issues.

Key Responsibilities

• Serve as the primary technical contact for customers during validation, deployment, and issue resolution activities.
• Support product validation activities in customer environments.
• Investigate, document, and track product issues and anomalies.
• Support maintenance and evolution of the customer ticketing system.
• Ensure integration between the customer ticketing platform and the company's central ticket management system.
• Coordinate customer incidents and service requests through resolution.
• Communicate technical issues, priorities, and status updates to customers and internal teams.
• Establish and maintain local validation capabilities, including test benches, test equipment, and validation procedures supporting customer deployments and issue reproduction.
• Develop and maintain validation procedures for customer and field use cases.
• Develop and maintain automated validation and regression tests for commonly used customer workflows and product features.
• Support troubleshooting, root cause analysis, and verification of corrective actions.
• Reproduce and analyze customer-reported issues in laboratory environments.
• Collaborate with R&D teams in Dallas, France, and Tunisia to support product quality and customer deployments.

Profile

• Experience in customer-facing technical roles, technical support, product support, validation, or field engineering.
• Strong experience with ticketing and incident-management systems.
• Experience in industrial and/or embedded systems environments is required.
• Experience with product validation and test execution.
• Familiarity with test automation frameworks and automated validation workflows.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder-management abilities.
• Well-organized with strong attention to detail.
• Customer-focused and results-oriented mindset.
• Professional English proficiency.
• French language skills are a plus.

Preferred Qualifications

• Experience in the energy, smart metering, telecommunications, IoT, or embedded systems industries.
• Experience working with globally distributed engineering teams.
• Experience with laboratory equipment, test benches, and validation environments.
• Experience supporting field deployments and customer acceptance testing.
• Experience with Robot Framework.
• Experience using AI-assisted tools to accelerate test planning, test case design, and automated test development.