Field Appliance Service Tech — Vehicle & Benefits

BSH Home Appliances Corporation - North America; New York (NY); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Health benefits

401(k) plan with employer match

Wellness program

Vacation and holidays

Job summary

BSH Home Appliances Corporation in Brooklyn, NY is seeking a skilled Home Appliance Service Technician to diagnose and repair major gas and electric appliances in customers’ homes. You will travel within a defined region, troubleshoot issues, and deliver a positive service experience while maintaining van stock and using company tools.

The role requires 3–5 years of repair experience, strong customer communication, and the ability to work independently.

Qualifications

• High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook
• Solid diagnostic, troubleshooting skills and proficient in basic math
• Customer‑first mindset and strong professional communication and written skills
• Ability to explain repairs to customers in a logical manner
• Must be a self‑starter and ability to work independently with minimal supervision
• Ability to maintain a company provided vehicle.
• Valid driver’s license and acceptable driving record
• Ability to lift to 50 pounds or more.

Responsibilities

• Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first‑time resolution of all in‑home customer repairs within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Offer helpful customer solutions by soft‑selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
• Maintain an up‑to‑date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Utilize B‑apps (B‑tooling, B‑fixing, and B‑informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Skills

Organized

Problem solving

Customer service

Communication

Independent work

Diagnos tics

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook)

Job description

BSH Home Appliances Corporation in Brooklyn, NY is seeking a skilled Home Appliance Service Technician to diagnose and repair major gas and electric appliances in customers’ homes. You will travel within a defined region, troubleshoot issues, and deliver a positive service experience while maintaining van stock and using company tools.

The role requires 3–5 years of repair experience, strong customer communication, and the ability to work independently.