Field Account Quality & Compliance Leader

City-Wide-Facility-Solutions; Kent (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Uncapped commissions & bonuses

Leadership mentorship

Paid time off + 8 paid holidays

Medical, dental & vision

401(k) + 4% company match

Mileage reimbursement

Company-provided technology

Job summary

City Wide Facility Solutions of Washington is seeking an Account Compliance Manager to lead evening and overnight operations across assigned accounts. You will inspect facilities, ensure service quality, manage Independent Contractors, and coordinate with Facility Solutions Managers to meet client expectations.

The role emphasizes coaching teams, resolving issues quickly, and maintaining high standards of compliance.

Qualifications

• High school diploma or equivalent experience in the commercial janitorial or facility services industry.
• 3+ years of management experience, preferably leading teams across multiple locations or accounts.
• Experience in commercial cleaning, facilities management, quality control, or related fields preferred.

Responsibilities

• Conduct regular inspections of client facilities to ensure service quality and scope of work requirements are met.
• Review account scopes of work and ensure services meet client expectations.
• Respond to customer complaints and service requests; resolve issues by the next scheduled clean when possible.
• Coach and support Independent Contractors to maintain quality standards and align with client requirements.
• Communicate priorities and service requirements to contractors; coordinate with Facility Solutions Managers and Operations leadership.

Skills

3+ years management

Excellent communication

Problem-solving

Attention to detail

Relationship building

Field leadership

Education

High school diploma

Experience in janitorial/facility services

Tools

CRM platforms

Microsoft Office

Job description

City Wide Facility Solutions of Washington is seeking an Account Compliance Manager to lead evening and overnight operations across assigned accounts. You will inspect facilities, ensure service quality, manage Independent Contractors, and coordinate with Facility Solutions Managers to meet client expectations.

The role emphasizes coaching teams, resolving issues quickly, and maintaining high standards of compliance.