Field Account Manager - Refractory Solutions (75% Travel)

Vesuvius USA; West Virginia; On-site; USD 65,000 - 100,000; Full time

Job summary

Vesuvius USA is seeking an Account Manager based in the Huntington/Charleston WV area to manage and grow a portfolio of refractory material offerings across assigned customer sites. The role requires extensive travel to customer locations, with roughly 75% of work time spent on site visits and coordination with the M&T team for technical reports.

You will drive customer satisfaction while growing sales and profit.

Qualifications

• Excellent communication skills - written, oral and for presentations.
• Selling and negotiation skills.
• Ability to problem solve.
• Strong reasoning and decision-making skills.
• Basic Time and Task Management.
• Ability to recognize and act on continuous improvement opportunities.

Responsibilities

• Grow business by building long-term customer relationships.
• Manage a portfolio of customer accounts to achieve long-term success.
• Develop positive relationships with customers.
• Act as the point of contact and handle customers’ needs.
• Generate new business using existing and potential networks.
• Resolve conflicts and provide timely solutions to customers.
• Coordinate with M&T team to issue technical reports on investigations and projects.
• Supervise Service Technicians where applicable to meet support needs.
• Report on account status and set sales targets.
• Monitor sales metrics and rolling forecasts.
• Identify opportunities for growth and implement actions to improve sales.

Skills

Excellent communication

Selling and negotiation

Problem solving

Time management

Decision making

Job description

Vesuvius USA is seeking an Account Manager based in the Huntington/Charleston WV area to manage and grow a portfolio of refractory material offerings across assigned customer sites. The role requires extensive travel to customer locations, with roughly 75% of work time spent on site visits and coordination with the M&T team for technical reports.

You will drive customer satisfaction while growing sales and profit.