Field Account Manager

ClassPass; Miami (FL); On-site; USD 58,000 - 78,000; Full time

Job summary

ClassPass is seeking a Field Account Manager in Miami to represent our partner programs in the region. You will build strong relationships with top fitness and wellness partners, drive upsell and retention, and balance field and inside sales.

Expect 70–80% travel within the region, frequent visits, and energetic execution. Base salary range is $58,350 to $77,800 with potential bonuses and benefits; equal opportunity employer.

Qualifications

• 2+ years of full-cycle B2B sales or account management experience, including field sales.
• Consistent track record of hitting or exceeding quota and performance goals.
• Strong negotiation skills with a solutions-first approach.
• Deep knowledge of your regional fitness and wellness market, with active professional connections.
• Confidence navigating both cold outreach and warm relationship-building across channels.
• Ability to identify and attend networking events that strengthen local brand presence.
• Comfort using Salesforce, Salesloft, and Microsoft tools to manage pipeline and partner success.

Responsibilities

• Own and grow a portfolio of top-tier fitness and wellness partners through upselling and retention initiatives.
• Spend at least 70% of your time in the field, including frequent travel to other markets in your region.
• Conduct regular in-person visits, drop-ins, and meetings to deepen relationships and drive results.
• Use a blend of field and inside sales tactics to stay connected, from phone and email to social and beyond.
• Proactively surface partner pain points and position ClassPass solutions that drive mutual value.
• Build a strong local presence in your fitness and wellness community—you’re the go-to for what’s new and what’s next.
• Exceed monthly upsell and engagement goals by thinking creatively and acting with urgency.
• Delegate transactional casework to support teams while keeping your partners feeling prioritized and supported.

Skills

Field sales

Quota attainment

Negotiation

In-person relationship building

Networking events

Outreach across channels

Regional market knowledge

Tools

Salesforce

Salesloft

Microsoft tools

Job description

Field Account Manager - Miami

Location: United States

Department: Sales

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The role you’ll play

As a Field Account Manager, you’ll be the face of ClassPass in your region—building strong relationships with our most valuable partners and turning every touchpoint into an opportunity for deeper collaboration. This role is ideal for someone who thrives in the field, loves connecting with people in real time, and knows how to spot growth potential from across the room. You’ll balance thoughtful strategy with high-energy execution, moving fluidly between your home market and other high-opportunity cities in your region.

• Own and grow a portfolio of top-tier fitness and wellness partners through strategic upselling and retention initiatives
• Spend at least 70% of your time in the field, including frequent travel to other markets in your region
• Conduct regular in-person visits, drop-ins, and meetings to deepen relationships and drive results
• Use a blend of field and inside sales tactics to stay connected, from phone and email to social and beyond
• Proactively surface partner pain points and position ClassPass solutions that drive mutual value
• Build a strong local presence in your fitness and wellness community—you’re the go-to for what’s new and what’s next
• Exceed monthly upsell and engagement goals by thinking creatively and acting with urgency
• Delegate transactional casework to support teams while keeping your partners feeling prioritized and supported

Travel Expectations

• Travel will make up 70–80% of your time, including both local day trips and extended multi-night regional travel.
• Depending on business needs, there may be occasional travel outside of your assigned region.
• Travel may be by car or flight — flexibility is essential to meet customer needs and maximize coverage.

The experience you bring

• 2+ years of full-cycle B2B sales or account management experience, including field sales
• Consistent track record of hitting or exceeding quota and performance goals
• Strong negotiation skills with a solutions-first approach
• Deep knowledge of your regional fitness and wellness market, with active professional connections
• Confidence navigating both cold outreach and warm relationship-building across channels
• Ability to identify and attend networking events that strengthen local brand presence
• Comfort using Salesforce, Salesloft, and Microsoft tools to manage pipeline and partner success

Pay Transparency

It is Playlist’s intent to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of Playlist’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $58,350 to $77,800. The total compensation package for this position may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.