Field Account Manager

ForceBrands; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading foodservice company in Kansas City is seeking a Customer Success Specialist. This full-time role focuses on maintaining strong customer relationships, providing training, and delivering insights to drive operational success. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in customer success or account management. Frequent local travel may be required for site visits and training. Join us to enhance customer satisfaction and program performance.

Qualifications

• Experience in customer success, account management, operations, or field support roles.
• Ability to analyze performance data and recommend solutions.
• Comfortable working independently in the field and traveling as needed.

Responsibilities

• Maintain strong relationships with existing customer teams to drive engagement and satisfaction.
• Provide training and ongoing support to ensure operational excellence.
• Monitor program performance, identify opportunities, and implement process improvements.
• Troubleshoot and resolve issues across software, hardware, and service areas.

Skills

Customer relationship management

Communication skills

Problem-solving

Data analysis

Job description

Our foodservice client is looking for a Customer Success Specialist to support the operational success of their customer programs across assigned locations. This field‑based role partners with customer teams to ensure smooth execution, strong performance, and an exceptional end‑user experience.

Base pay range

$65,000.00/yr - $85,000.00/yr

Key Responsibilities

• Maintain strong relationships with existing customer teams to drive engagement and satisfaction
• Provide training and ongoing support to ensure operational excellence
• Monitor program performance, identify opportunities, and implement process improvements
• Troubleshoot and resolve issues across software, hardware, and service areas
• Collaborate cross‑functionally with internal teams in operations, marketing, finance, and quality
• Conduct business reviews and deliver insights to customers to drive growth and success
• Ensure compliance with safety, quality, and service standards across locations

What We’re Looking For

• Strong customer relationship management and communication skills
• Hands‑on problem solver with the ability to work across multiple functions
• Experience in customer success, account management, operations, or field support roles
• Ability to analyze performance data and recommend solutions
• Comfortable working independently in the field and traveling as needed
• Comfortable with frequent local travel, sometimes overnight travel

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service and Administrative

Industries

Food and Beverage Services, Accommodation and Food Services, and Food and Beverage Retail

Location & Contact

Kansas City, MO

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