Fiber Telecom Tech Support Specialist

LiveOak Fiber LLC; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Bonus potential

Career development

Paid time off

Job summary

LiveOak Fiber LLC is seeking an experienced Technical Support Representative to troubleshoot LAN issues and support fiber internet services for residential and business customers in Florida. The role requires proactive communication, strong networking fundamentals, and hands-on experience with GPON/Calix systems, billing, and provisioning tools.

The ideal candidate will manage customer inquiries, coordinate with engineering, and help provision voice and data services while maintaining a high

Qualifications

• Minimum 2 years of technical support experience with networking background.
• Experience adding/removing services on accounts and scheduling work orders.

Responsibilities

• Resolve complex service issues via digital channels.
• Provision voice and data services for customers.
• Assist with number porting and order management.
• Schedule installations and trouble calls; manage tickets daily.
• Coordinate with engineering and customer service teams to ensure fast resolutions.

Skills

Customer service orientation

Networking principles

Troubleshooting

Communication skills

Team collaboration

Education

Associate's degree or equivalent

CCNA or CompTIA Network+ certifications

Tools

Dispatch software

Billing systems

Provisioning systems

Job description

LiveOak Fiber LLC is seeking an experienced Technical Support Representative to troubleshoot LAN issues and support fiber internet services for residential and business customers in Florida. The role requires proactive communication, strong networking fundamentals, and hands-on experience with GPON/Calix systems, billing, and provisioning tools.

The ideal candidate will manage customer inquiries, coordinate with engineering, and help provision voice and data services while maintaining a high