Telecom Technical Support Specialist — Customer‑Focused

LiveOak Fiber LLC; Florida; Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Company-paid medical, dental & vision

Paid time off

Bonus potential

Career development opportunities

Résumé du poste

LiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed internet across Florida and Georgia. We seek an experienced Technical Support Representative to troubleshoot LAN issues, assist with voice/data provisioning, and coordinate with engineering and customer service to deliver exceptional experiences.

You will work in a customer-focused role, using Calix Cloud and ticketing tools, with flexible hours including nights or weekends.

Qualifications

• Minimum 2 years in technical support with networking focus.
• Experience adding/removing services on accounts and scheduling work orders.
• Background in telecommunications and billing/provisioning systems.
• Strong customer service and communication skills.

Responsabilités

• Assist customers to resolve complex service issues via digital channels.
• Provision voice and data services and manage phone number porting.
• Take orders from new customers and modify existing ones.
• Schedule installations, work orders, and trouble calls.
• Diagnose network issues using foundational networking principles.
• Use ticketing systems to manage inquiries and escalations.
• Collaborate with engineering and customer service teams for solutions.
• Proactively reach out to customers to gather feedback and improve service.

Connaissances

Customer focus

Technical service orientation

Network troubleshooting

Problem solving

Team collaboration

Independent work

Formation

Associate's degree

CompTIA Network+

CCNA

Customer service certification

Outils

Calix Cloud

Dispatch software

Billing and provisioning systems

Ticketing systems

Description du poste

LiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed internet across Florida and Georgia. We seek an experienced Technical Support Representative to troubleshoot LAN issues, assist with voice/data provisioning, and coordinate with engineering and customer service to deliver exceptional experiences.

You will work in a customer-focused role, using Calix Cloud and ticketing tools, with flexible hours including nights or weekends.