Field Services Technician

LiveOak Fiber LLC; Augusta (GA); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health coverage

Dental coverage

Vision coverage

Bonus potential

Career development

Community impact

Résumé du poste

LiveOak Fiber LLC is expanding its Field Services team in Augusta, GA. The Field Services Technician will install and maintain fiber services, train customers, and ensure compliance with FCC/NESC standards, while upholding safety and professional conduct.

You will lead with an emphasis on reliable service delivery, cross-functional collaboration, and continuous improvement in field operations. Flexibility with hours, including evenings and weekends, is expected.

Qualifications

• Strong oral and written communications required.
• Extensive knowledge of Fiber-based Field Operations.
• Demonstrated leadership and teambuilding skills across cross-functional teams.
• Process oriented with automation-forward thinking.
• Ability to lead and motivate a large field organization.

Responsabilités

• Install and repair Active and Passive Optical Network systems per standards.
• Connect peripheral equipment and train customers on use of equipment.
• Understand/apply FCC and NESC standards.
• Maintain professional appearance and attendance.
• Oversee vehicle, equipment inventory, and maintenance; meet deadlines.

Connaissances

Strong communication

Field operations

Leadership

Process orientation

Team motivation

Description du poste

We are excited to add this position to the #BestTeamInTelecom!

LiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed, reliable internet to homes and businesses across the Emerald Coast of Florida and communities throughout Georgia, including the Golden Isles, Savannah, and Augusta . Our mission is to improve quality of life in our communities through technology.

Employees enjoy 100% company-paid medical, dental, and vision coverage for themselves and their dependents, bonus potential, career development opportunities, and the chance to make a meaningful impact in the communities we serve.

At LiveOak Fiber, we are proud to be a different kind of service provider that puts people at the center of everything we do. Your work directly contributes to bringing critical infrastructure and opportunity to local communities while helping us connect more people to the services they rely on every day. We invest in employee development, career progression, and leadership programs designed to help you grow and succeed. You'll work alongside exceptional teammates in a collaborative, values-driven culture that combines experienced industry leaders with passionate local talent and supports growth, recognition, and connection.

Position Overview & Purpose

The Field Services Technician will be the face of LiveOak Fiber to each of our customers as you install and maintain their new service. This role is key to our success in the market, and we are seeking the very best to staff these positions.

• Installs and repairs Active and Passive Optical Network systems in compliance with company technical standards from consumer service to exterior drop location.
• Connect peripheral equipment
• Train customers on proper use of equipment
• Understand/apply FCC and NESC technical standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Performs network troubleshooting including ping test, trace routes and speed test
• Other duties as assigned - which may include training other employees

Knowledge, Skills & Abilities

• Strong oral and written communications skills
• Outstanding working knowledge of Fiber based Field Operations
• Demonstrated leadership and teambuilding skills, including in cross functional teams and situations
• Process oriented, automation forward thinker
• Strong leadership and motivational skills to steer large field organization

Basic Qualifications & Competencies

• Able to interact with customers to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends, and on-call shifts
• Must have a valid driver's license and good driving record
• Must be able to provide proof of eligibility to work in the U.S.

Preferred Qualifications & Competencies

• 2 years’ experience as a field service technician