Fiber Optic Install & Troubleshoot Technician

OzarksGo, LLC; Fayetteville (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & dental coverage for you and

401(k) with employer match

Paid time off

9 paid holidays

Disability benefits

Life insurance

Tuition reimbursement

Job summary

OzarksGo, LLC, based in Fayetteville, AR, provides fiber gigabit internet and premium services. The Installation Technician role focuses on installing and maintaining broadband, repairing issues, coordinating with contractors, and ensuring safety standards are met.

Training, strong maps literacy, and customer communication are essential to deliver reliable service across residential and commercial sites. This position emphasizes hands-on fiber work, problem-solving, and documenting activities

Qualifications

• High school diploma or GED plus specialized schooling or experience.
• 1–2 years fiber optic installation, maintenance or repair preferred.
• Proficient in splicing/terminating fiber and Cat cables; troubleshoot networks.

Responsibilities

• Install, maintain and troubleshoot broadband services and customer equipment, including fiber and Cat cabling, per OzarksGo specs and safety rules.
• Diagnose issues and perform repairs, replacements or upgrades to restore service.
• Inspect equipment to identify problems and opportunities for improvement.
• Maintain detailed installation and service records and complete reports.
• Interact with customers to clarify installation needs and resolve issues.
• Supervise and quality-control internal and contract technicians.
• Ensure compliance with industry standards, regulations and safety protocols.
• Manage time to meet installation/repair deadlines; prioritize tasks.
• Use maps and documents and keep work records up to date.
• Guide customers on simple problem resolution without tech support.
• Protect confidentiality and uphold company policies and values.
• Complete IT/security training as assigned; support the mission statement.

Skills

Fiber splicing

Fiber termination

Troubleshooting

Cat cable work

Education

High school diploma or GED

Specialized schooling / combined education

Tools

Microsoft Office

Electronic maps/navigation

Job description

OzarksGo, LLC, based in Fayetteville, AR, provides fiber gigabit internet and premium services. The Installation Technician role focuses on installing and maintaining broadband, repairing issues, coordinating with contractors, and ensuring safety standards are met.

Training, strong maps literacy, and customer communication are essential to deliver reliable service across residential and commercial sites. This position emphasizes hands-on fiber work, problem-solving, and documenting activities