Installation Technician

OzarksGo, LLC; Fayetteville (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & dental coverage for you and

401(k) with employer match

Paid time off

9 paid holidays

Disability benefits

Life insurance

Tuition reimbursement

Job summary

OzarksGo, LLC, based in Fayetteville, AR, provides fiber gigabit internet and premium services. The Installation Technician role focuses on installing and maintaining broadband, repairing issues, coordinating with contractors, and ensuring safety standards are met.

Training, strong maps literacy, and customer communication are essential to deliver reliable service across residential and commercial sites. This position emphasizes hands-on fiber work, problem-solving, and documenting activities

Qualifications

• High school diploma or GED plus specialized schooling or experience.
• 1–2 years fiber optic installation, maintenance or repair preferred.
• Proficient in splicing/terminating fiber and Cat cables; troubleshoot networks.

Responsibilities

• Install, maintain and troubleshoot broadband services and customer equipment, including fiber and Cat cabling, per OzarksGo specs and safety rules.
• Diagnose issues and perform repairs, replacements or upgrades to restore service.
• Inspect equipment to identify problems and opportunities for improvement.
• Maintain detailed installation and service records and complete reports.
• Interact with customers to clarify installation needs and resolve issues.
• Supervise and quality-control internal and contract technicians.
• Ensure compliance with industry standards, regulations and safety protocols.
• Manage time to meet installation/repair deadlines; prioritize tasks.
• Use maps and documents and keep work records up to date.
• Guide customers on simple problem resolution without tech support.
• Protect confidentiality and uphold company policies and values.
• Complete IT/security training as assigned; support the mission statement.

Skills

Fiber splicing

Fiber termination

Troubleshooting

Cat cable work

Education

High school diploma or GED

Specialized schooling / combined education

Tools

Microsoft Office

Electronic maps/navigation

Job description

OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.

Ozarks provides to its employees: 100% paid medical/dental coverage for you and your dependents, and a 401(k) plan with employer match. We also provide paid time off, 9 paid holidays, disability benefits, life insurance and tuition reimbursement.

**Job offers are contingent on passing a background check, proof of eligibility to work in the U.S., and passing a drug test. Ozarks does not accept medical marijuana cards because all our positions are considered safety sensitive.**

JOB QUALIFICATIONS:

EDUCATION: High school diploma or GED equivalent, plus specialized schooling or combination of education and experience.

EXPERIENCE: One to two years of previous experience in fiber optic installation, maintenance, and repair is preferred.

JOB KNOWLEDGE

& SKILLS: Proficient in splicing and terminating fiber optic cables and a variety of Cat cables. Must have experience identifying and troubleshooting issues in fiber optic networks, including signal loss, splicing problems, and other connectivity issues.

MAJOR JOB TASKS:

• Perform installation, maintenance, and troubleshooting of commercial and residential broadband services and associated customer-premises equipment, including fiber and Cat cabling, while ensuring work meets OzarksGo specifications, safety standards, and business customer requirements.
• Diagnose and troubleshoot technical issues with installed systems or equipment and perform repairs, replacements, or upgrades to restore functionality.
• Conduct thorough inspections of equipment to identify potential problems or areas of improvement.
• Maintain detailed records of installations, repairs, and equipment specifications. Complete service reports, documenting actions taken and any recommendations for future maintenance.
• Use Interpersonal skills for interaction with customers for installation requirements and issue resolution.
• Supervise and perform quality control of internal and contracted installation and repair technicians.
• Ensure that installations and repairs comply with industry standards, regulations, and safety protocols.
• Efficiently manage time to meet installation or repair deadlines. Prioritize tasks and respond promptly to service requests.
• Work with electronic maps and documents and maintain records of work performed.
• Provide guidance to customers on identifying and resolving simple problems without the need for technical assistance.
• Preserves confidentiality of company issues when relating to staff, customers, and the public.
• Supports the Bylaws, guidelines, policies, and philosophies of the company always.
• Complete any IT/Security training as assigned.
• Always supports the Mission Statement and Core Values.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.

The Installation Technician shall be required to perform any other duties assigned to fulfill the objectives of OzarksGo.

EXTERNAL RELATIONSHIPS:

• Contractors: Supervise assigned installation contractors working on the system at any given time. To request and assist as required and to confer on problems as required to maintain efficient and effective systems.
• Customers: To support and assist customers by demonstrating excellent communication skills to clearly understand the customer's needs and concerns. subscribers to access the network.

OTHER REQUIREMENTS:

• Must be able to operate all equipment normally found in an office environment. Must have valid driver's license without violation, which would prohibit insurability. Must have experience operating trenching or plowing equipment.
• Must be able to build drops to OzarksGo specifications and convey these specifications to drop contractors. Must have general PC abilities including Microsoft Office and tablet operating skills. Must be able to operate and navigate electronic maps.
• Mostly outside and in the homes of customers. Some irregular hours may be required.

PHYSICAL REQUIREMENTS:

• Must be able to perform all activities listed in the job description with or without reasonable accommodation. This position is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, and talk and hear.
• The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

SUPERVISES:

• None

OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.