Field Services Technician

Liveoakfiber; Savannah (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company-paid medical, dental, vision

Bonus potential

Job summary

LiveOak Fiber is seeking a Field Services Technician to be the face of the company as you install and maintain our customers’ fiber service. You will be responsible for ensuring quality installations and high customer satisfaction in a fast-paced environment.

This role requires traveling to customer sites, performing both installation and maintenance tasks, and training customers on proper use of equipment. A valid driver’s license and reliable transportation are required.

Qualifications

• Excellent verbal and written communication with customers.
• Experience working in fiber-based field operations.
• Ability to document work orders and records accurately.

Responsibilities

• Installs and repairs Active and Passive Optical Network systems per company standards.
• Install interior wiring and connect peripheral equipment.
• Train customers on proper use of equipment.
• Perform network troubleshooting including ping, traceroute, and speed tests.

Skills

Strong communication skills

Fiber-based Field Operations knowledge

Process oriented

Job description

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose

The Field Services Technician will be the face of LiveOak Fiber to each of our customers as you install and maintain their new service. This role is key to our success in the market, and we are seeking thevery best to staff these positions.

Essential Duties & Responsibilities

• Installs and repairs Active and Passive Optical Network systems in compliance with company technical standards from consumer service to exterior drop location.
• Install interior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Understand/apply FCC and NESC technical standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Performs network troubleshooting including ping test, trace routes and speed test
• Other duties as assigned - which may include training other employees

Knowledge, Skills & Abilities

• Strong oral and written communications skills
• Some working knowledge of Fiber based Field Operations
• Process oriented, automation forward thinker

Basic Qualifications & Competencies

• Able to interact with customers to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings,weekends, and on-call shifts
• Must have a valid driver's license andgood driving record
• Must be able to provide proof of eligibility to work in the U.S.

Preferred Qualifications & Competencies

• 2 years’ experience as a field service technician
• Electrical or industry certifications
• You LOVE field services

Physical Demands & Working Environment

• Walking- up to 40%
• Standing- up to 35%
• Reaching- up to 55%
• Lifting and/or bending- up to 55%
• Work environment- indoors and outdoors
• Able to lift 50 pounds
• Travel: up to 10%

We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).

Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.